Department: People

People Partner — Field Sales Italy

People | Milan, Italy | Full-time

Team description

The People team at SumUp works directly alongside business leaders to help build high-performing, scalable organisations — and this role sits right at the centre of that work. You'll be the dedicated People Partner for our Field Sales and Commercial teams in Italy and new markets, a business area that's growing fast and needs strong, consistent people support to match its ambition. If you're energised by real ownership, complex challenges, and the chance to shape how a Sales organisation grows, this is the role for you.

What you'll do

• Partner with Field Sales and Commercial leaders in Italy to support organisational planning, team structure, and hiring prioritisation alongside Talent Acquisition
• Streamline onboarding and offboarding to support a high-volume hiring model, working towards a sub-24-hour setup time for new employees and onboarded consultants
• Review full-time and consultant contracts in partnership with Legal and Sales leadership, making necessary adjustments and ensuring ongoing compliance
• Support the performance development cycle for Field Sales teams, including rolling out Seeds & Steps frameworks and upskilling leaders on performance-based processes
• Build and maintain a regular reporting framework covering attrition, productivity, talent density, eNPS, and spans of control — using insights to surface risks and flag non-obvious people issues early
• Collaborate with Compensation & Benefits to ensure SumUp's offer remains competitive and continues to attract top Sales talent across Italy

What we’re looking for

• Experience supporting Sales teams in a high-growth or high-volume environment, including both FTE and consultant or self-employed workforce models
• Deep knowledge of Italian employment law and people practices, with the confidence to navigate complex or sensitive employment situations
• Strong ability to build trust quickly with senior leaders and translate business needs into practical, grounded people solutions
• Fluency in Italian and English, with French considered a strong advantage
• Comfort working with people data and analytics to track trends, identify risks, and bring evidence-based recommendations to leadership

Why you should join SumUp

• 🌎 Opportunity to work with a truly global, multicultural team from our inspiring Milan location. This involves an office-first setup
• 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
• 🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success
• 📚 A dedicated annual L&D budget of €2000 for your individual development, which you can use to attend conferences and/or advancing your career through further education
• 🏖 Generous time off: enjoy 22 days of annual paid leave, 32 hours of Ex Festivita (Personal Hours), plus public holidays and special leave days
• 💼 Financial security: corporate pension contributions that support your long-term future
• ❤️ Well-being support: access our mental health Employee Assistance Programme for guidance and care when you need it
• 🌴 Break4me: 1-month sabbatical after 3 years of service
• 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team

About SumUp

Be empowered to do more that matters.

At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.

Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.

SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok.