People Resources Business Partner, Contact Center (Hybrid)

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.

About the role:

The People Resources Business Partner (or PRBP for short) position supports client groups within Enova and works closely with management and employees by providing hands-on and strategic input on people-related issues. In this role, you will support multiple client groups within our Contact Center along with Contact Center Support Teams like Workforce Management, Metrics & Reporting, and so on. This role will report to the Senior People Resource Business Partner.

Responsibilities:

• Work closely with Talent Development on the performance management process but spend most of your time on planning, goal setting and working on individual development plans.
• Resolve employee relations issues in partnership with our in-house employment counsel.
• Partner with Talent Development and Managers within your client group on driving engagement and retention of our talent.
• Drive established People policies and have a voice in shaping enhancements or changes needed as our business continues to grow and scale.
• Develop collaborative relationships with our Centers of Excellence (Compensation, Benefits, Recruiting, Talent Development, and People Tech) to bridge business goals with People Team offerings.

Requirements:

• 1 or more years of HR Business Partner experience
• Experience supporting management and employees within a hourly population
• Experience working in a HRIS or HCM system
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, regulations, and policies.
• Ability to work productively with person-to-person emotions and to handle relationships judiciously and empathetically

Benefits & Perks:

• Flexible work schedule (In-office T/W/Th and remote M/F for hybrid-eligible roles)
• Health, dental, and vision insurance
• 401(k) matching
• PTO & paid holidays off
• Sabbatical program
• Summer hours
• Paid parental leave
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
• Pet insurance
• Employee recognition and rewards program
• Paid volunteer day and other volunteer programs
• Plus so much more!