People Services Advisor

The purpose of this role is to deliver transactional and specialist HR services. The Advisor is customer-focused and has a full understanding of how the services operate across teams and demonstrates flexibility and adaptability by working virtually within the team, using digital tools to connect, engage and collaborate with employees. Always operating with the ability to exercise effective judgement, sensitivity and creativity to service our people as needs and situations change.

Job Description:

Key Responsibility:

• Provides employees, managers and HR Business Partners exceptional standards of customer services across a wide range of HR activities and processes
• Ensures standardised HR processes are effectively implemented, accurate, and services are delivered in a consistent way within agreed timelines Perform data entry across a range of HR systems being responsible for the integrity of employee master data being accurate and compliant.
• Provides service-related activities including managing employee files and related HR documentation, updates to internal tools and databases, responding digitally to a wide variety of employee queries
• Responsible for responding to external HR queries including reference requests
• Radically collaborates with specialist teams (e.g. payroll, COE’s, business facing HR, finance, legal, tech etc) to deliver KPIs and high-quality services that are compliant with global standards and meet business expectations
• Building knowledge of local customs and employment laws, applying this ensures processes remain compliant with local regulatory/statutory requirements including data protection legislation at all times
• Monitors the completion of queries, and continually reviews policy, processes, data quality, and system issues working closely with the Team Lead, to improve services against Service Level Agreements, reviewing own performance on a regular basis and in collaboration with the team
• Support employee lifecycle process including but not limited to onboarding and offboarding activities as required.

Knowledge and experience:

• More than 2 years of experience in a similar role
• System Knowledge: Familiarity with the Workday systems used in our business operations is preferred
• Experience in ensuring standardized HR processes are effectively implemented, accurate, and services are delivered consistently within agreed timelines

Ability:

• Ability to provide exceptional standards of customer service across a wide range of HR activities and processes
• Ability to collaborate with specialist teams (e.g., COE’s, business-facing HR, finance, legal, tech, etc.) to deliver KPIs and high-quality services
• Fluency in English, both written and spoken, is essential
• Proficiency in Word, Excel, Outlook

Location:

Ho Chi Minh City

Brand:

Dentsu Apac

Time Type:

Full time

Contract Type:

Fixed Term Contract (Fixed Term)