People Services Advisor

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a People Services Advisor in the United States.

This role is designed for a detail-oriented, proactive professional who will drive operational excellence across HR and Talent Acquisition systems. You will be at the center of maintaining clean, accurate, and compliant people data while delivering high-quality support to employees and candidates. The position involves analyzing data, resolving discrepancies, and supporting end-to-end HR processes, including projects, audits, and system enhancements. You will collaborate cross-functionally with HR teams and stakeholders to optimize workflows, implement AI-driven solutions, and enhance the employee experience. The environment is fast-paced, remote, and globally oriented, offering opportunities to develop HR operations expertise and make a tangible impact on organizational efficiency. This role requires excellent problem-solving, consulting, and communication skills to influence outcomes and strengthen governance.

• Own and manage the day-to-day HR service queue, triaging requests, providing status updates, escalating as needed, and continuously improving service experience.

• Deliver a high-touch, consultative support experience by partnering with HR program owners and business stakeholders to guide employees and candidates through processes.

• Maintain and update employee and candidate records across HR and Talent Acquisition systems, ensuring accuracy, timeliness, and compliance.

• Identify, troubleshoot, and resolve data discrepancies, performing root-cause analysis and implementing corrective actions to protect data integrity.

• Support HR projects, including requirements gathering, risk identification, testing, and implementation of programs and process improvements.

• Maintain clear, audit-ready documentation including SOPs, desk procedures, and knowledge content, while contributing operational insights for process optimization.

• Assist in implementing new policies, procedures, and AI-driven solutions to enhance HR workflows and employee experiences.

• Provide occasional global support outside of normal working hours when required.

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Requirements:

• 2+ years of experience in HR, operations, customer support, or related field with a Bachelor’s degree, or 4+ years of relevant experience.

• Experience with HRIS systems, specifically Workday.

• Proficiency with Microsoft Office tools, particularly Excel (pivot tables, VLOOKUPs, formulas) and experience with support platforms like Zendesk preferred.

• Strong analytical and problem-solving skills with attention to detail and the ability to identify patterns, root causes, and process improvements.

• Excellent communication and consulting skills, capable of building relationships and influencing stakeholders.

• Ability to work collaboratively across global, cross-functional teams and manage multiple priorities.

• Curiosity for emerging technologies and interest in leveraging AI to improve HR operations.

• Preferred: Experience in a centralized, global People Services team and familiarity with HR operational best practices.

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Benefits:

• Competitive base salary and total compensation package.

• Remote work flexibility across the United States.

• Comprehensive health, dental, and wellness benefits.

• Professional development and learning opportunities.

• Supportive, inclusive, and collaborative work environment.

• Opportunity to work with AI-driven tools and innovative HR practices.