People Services Coordinator - Remote

BigCommerce is the platform powering the next era of ecommerce for mid-market and enterprise brands across all online channels. With tens of thousands of merchants from retail to B2B, we’re the platform behind some of the world's best websites. Our products help merchants attract, convert, and retain more customers while lowering operating costs. We are looking for a People Experience Coordinator who is people focused, technically savvy, problem-solving and organized to support our human resources efforts in the areas of life cycle administration, data excellence and company culture.    

What You’ll Do

• Complete tasks to support the lifecycle of employees globally, utilizing Workday and other HR systems; continually monitor processes in progress for proper completion
• Create and deliver global onboarding and offboarding documentation 
• Ensure data integrity and accuracy by routinely auditing and correcting system data
• Validation of I-9 verifications/reverifications 
• Problem solve issues related to business processes, working with system analysts and other HR departments to participate in solutions
• Resolve and respond to employee inquiries, escalating when appropriate.
• Be active in the creation, maintenance and marketing of self service (Tier 0) tools and materials 
• Support office communications including updates and revisions to internal portals, e-mails, etc.
• Work on ad hoc and continuous improvement projects as needed

Who You Are

• 1+ years HR administrative experience, international experience a plus
• Computer proficiency and technical aptitude with the ability to utilize Google Workspace products, Sheets-wizardry a plus
• Strong organizational skills, detail oriented and analytical
• Strong verbal and written communication skills
• Customer oriented with a true desire to be of service - a passion for going above & beyond
• Self-motivated, open minded, and flexible to deal with ambiguity
• Ability to practice absolute discretion and to maintain as confidential all company, departmental and other proprietary and sensitive information
• Ability to work productively in a fast-paced, team-oriented environment with a smile and a sense of humor
• Knowledge of HRIS is a plus.  Workday a plus.

This description is intended to serve as a summary of key duties and responsibilities and may not contain a comprehensive list of activities. 

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