People Specialist Manager

Who we areAbout Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

One of the key drivers to our success is an exceptional emphasis on our people. We believe that our competitive advantage lies in our talent and that we can build a sustainable advantage by enabling individuals and teams to contribute their full potential. Stripe’s Global People Support team (GPS) is a highly collaborative, cross-functional team that drives key support for the People function and all employees globally. We work with many different teams at Stripe. We are nimble and flexible individuals that can wear many different hats. We don’t mind working through ambiguity and love adding organization to chaos. We believe that success is not defined by any one individual, but rather by the collective work of the entire team.

What you’ll do

As a People Specialist Manager, you’ll help make Stripe a great place to work and grow. In this role, your mission will be to uphold and promote our core values and culture. You will be responsible for managing our People Specialist team, a global cohort of junior People Partners who work with front line managers on all things people-related. You’ll work with People leadership, People Partners, managers, and employees across Stripe to strategize and implement systems, processes, and programs to help people grow, develop and deliver exceptional impact to our users.

Responsibilities

• Manage a global team of People Specialists responsible for partnering with and advising front line managers on all things people-related, including performance management & coaching, career development, employee relations, leveling and team effectiveness, with a strong focus on belonging and inclusivity
• Facilitate smooth roll out of key People programs, including front line manager support for performance review cycles, compensation cycles, employee engagement surveys and adhoc programs 
• Partner directly with People Partners (HRBPs), managers, and some leaders on how your team can support wider organizational strategy and initiatives 
• Work with legal counsel and external consultants to help ensure Stripe’s compliance with other federal, state, and local labor regulations (wage regulations, equal employment opportunity laws, etc.)
• Partner with our Operational Enablement team and other key partners to ensure excellent employee experience through key life cycle stages including the departure processes 
• Manage a global team while performing the core functions of the People Specialist role, including:
  • Partner closely with Global People Support lead and People Partner lead to identify themes and trends, and make suggestions for insights and recommendations
  • Identify opportunities to improve HR processes, and make recommendations to cross-functional partner teams, in collaboration with the team lead
  • Give input on broader team strategy, advise on org design, staffing needs and recruitment efforts
  • Create opportunities to uplevel skills within People Specialist team, organizing team trainings with key partner teams like Employee Relations, Annual Talent & Rewards, Total Rewards, etc.
  • Model the best of being a People Specialist (bar raiser) and recognize your leadership and influence within the team

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 7+ years of work experience, preferably HR experience in a client facing role or operations role (e.g. HR Business Partner, Employee Relations partner)
• 3+ years of experience in people management, with an ability to coach, advise and unblock your direct reports
• Experience working in a fast paced, growing environment, preferably in a technology company or a large scale organization
• Experience partnering directly with managers on topics such as performance management, manager coaching, employee relations, team health, and team culture

Preferred qualifications

• Strong analytical and problem-solving skills demonstrated through success diagnosing problems using data, reasoning clearly and determining viable solutions, and remaining flexible in those solutions’ implementation
• Proven ability to identify areas for improvement and escalate recurring themes to key decision makers when needed
• Exceptional communication skills, both written and verbal
• Strong working knowledge of local employment legislation and practices
• Project management skills, with an ability to design and execute clear processes while successfully engaging other stakeholders to deliver work on schedule
• Experience utilizing company policies and practices to determine appropriate recommendations or action