People Support Associate (Extended Workforce)

Title: People Support Associate (Extended Workforce) 

Employment Type: Full-Time  

Hourly rate: $24.00 - $25.00/hr  

Location: Remote 

Shift: Monday- Friday 9:00am – 6:00pm Eastern Time (1-hour unpaid lunch) 

Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k  

About DocGo:  
DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.  

Position Overview: 

We are looking for a customer service-oriented People Support Associate to provide administrative support for our Extended Workforce team by engaging with agency staff and internal stakeholders in an efficient, expeditious, and accurate manner. You will be considered as the department’s front-line support, and you will provide collaborative service for the People department’s employee support ticketing platform, onboarding functions, and other life-cycle matters. The goal is to make sure that internal customer value is maintained to the standards set forth by the company. 

Essential Duties and Responsibilities: 

• Providing first level contact and convey resolutions to customer issues on behalf of DocGo’s Extended Workforce division of the People department 

• Schedule and coordinate interviews with candidates, hiring managers, and interview panels as well as maintaining regular communication with agency partners and upkeep of candidate submission pipelines  

• Primarily facilitate Pre-Hire & On-Boarding experience including the pre-employment screening process for new extended workforce hires via our vendor management system ensuring all required credentials, screening, and background checks are verified and valid to work on our respective DocGo projects 

• Responds to queries received in employee support desk via email within 24 hours 

• Properly escalating unresolved queries to the next level of support within the department within the support desk platform 

• Tracking, routing, and redirecting problems to correct resources within the organization 

• Update employee data and produce activity reports within the department’s employee support desk 

• Walk employees through problem solving process utilizing templates and resources 

• Follow up with employees, provide feedback and see problems through to resolution 

• Perform quality checks to ensure all uploaded extended workforce personnel documents are validated within the vendor management system 

• Ensure all employee documents are sorted and stored properly (by alphabet٫ content٫ dates٫ significance, separate folders, etc.) 

• Abide by company policies, our Extended Workforce guide, and confidentiality dictations to safeguard data 

• Utilize excellent customer service skills and exceed employees’ expectations 

• Ensure proper recording, documentation, and closure 

• Recommend procedure modifications or improvements for employee support desk 

• Preserve and grow your knowledge of Extended Workforce procedures and services 

• Perform other duties as assigned 

Required Education & Experience: 

• High School Diploma or Equivalent, Bachelor’s Degree in Human Resources, Business Administration, or related field preferred 

• Proven working experience in providing employee support or Human Resources administrative services 

• Working knowledge of support desk software, employee databases, and Microsoft 365 suite 

Qualifications: 

• Strong organizational skills and attention to detail 

• General knowledge of Human Resources disciplines, employment laws and regulations 

• Excellent customer-service and communication skills 

• General troubleshooting and multi-tasking skills 

• Results orientation 

• High standards of ethics and confidentiality 

• Ability to work independently, be self-motivating, and prioritize tasks or projects to meet expected deadlines