People Technology Analyst

Driven by the mission to democratize education, Paper is the largest provider of educational support, supporting millions of students through partnerships with thousands of school districts. Paper helps deliver true educational equity through their category leading Educational Support System (ESS) that offers virtual access to 24/7 tutors and essay reviewers. Founded in 2014, Paper philosophically believes that all students should be given the tools and resources to reach their academic potential, independent of socio-economic status, geography, language or other barriers. We are headquartered in Montreal, Quebec with remote employees across the US and Canada. Paper is proud to have been named by GSV as one of the most transformational growth companies in digital learning.
Job Summary
As a part of a collaborative and customer centric People Technology team, this role assesses business needs and delivers HR Systems solutions. This may take the form of new application implementations or service rollouts, configuration or security changes to existing solutions, or business process workflow design. The People Technology Analyst provides support in the areas of system implementation, technical support, and maintenance, and may be responsible for deliverables with reporting, while always striving to enhance the user experience for the full People Operations tech stack.
Job Description
Responsibilities:

• Serve as system administrator for Workday and other People applications to manage break/fix tasks, troubleshoot functionality issues, identify best practices, assess functionality, and recommend process improvements as applicable
• Manage People system access and maintain accurate employee data
• Respond to and act on inquiries and requests within Workday Help from across the organization regarding People data and systems processes
• Perform regular data entry and imports to support people and payroll processes
• Create, maintain and support scheduled and ad hoc reports, dashboards, and queries
• Work with stakeholders in functional areas throughout the organization to develop and configure new processes in Workday and other People systems
• Maintain knowledge of new upcoming features and functionality within Paper's People information systems landscape, and participate in Workday and other People system releases
• Support existing and new integrations for all People systems
• Participate in implementation and enhancement projects as Workday subject matter expert and owner of People system processes and data
• Test new and updated applications and features
• Audit People processes and data regularly to maintain accuracy and data integrity
• Create and maintain documentation for data management and systems processes, including job aids, SOPs, etc.
• Ensure system compliance with data security and privacy requirements
• Deliver end-user training to ensure proper understanding and utilization of People Systems across the organization
• Other duties as assigned

Minimum Qualifications

• Bachelor's degree in Human Resources or related field, or equivalent combination of education and/or work experience; HS diploma or GED is required
• 3+ years of direct work experience as administrator of HR information systems, including 1+ years of Workday system administration and configuration experience.
• Intermediate to advanced Microsoft Excel / Google Sheets (Pivot table, vLookup, macros, etc.) and PowerPoint / Google Slides skills

Additional Qualifications

• Self-starter with the ability to adapt, learn quickly and work independently
• Strong analytical, attention to detail, and problem-solving skills
• Strong interpersonal, communication and organizational skill
• Proactive and empathetic customer service skills
• Ability to manage several deliverables in a fast-paced environment

About Paper
Paper offers an exciting, dynamic, inclusive work environment putting excellence at the center of everything we do. Our mission is woven into the fabric of our culture, challenging our team to build meaningful and creative solutions.
We thrive when we collaborate with each other, and use integrity and selflessness to align our business decisions with our mission. We approach every challenge with positivity, achieving the outcome we want regardless of what gets in the way. Our tenacity propels our hyper-growth, where trust is key and we all strive to make an impact every day.
We believe that diverse teams build better products. Paper does not and will not discriminate on the basis of race, color, religion, gender, gender orientation, gender expression, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations.
Nobody checks every box, but the Paper team is built by passionate and innovative people who share our mission for democratizing education. If you don't think you meet all of the requirements above but are still interested in the job, please apply.
PS. Equity is our mission! We make sure to treat all candidates equally: If you are interested please apply through our job board - our amazing talent team will reach out! Our team isn't able to pass on any calls/ emails our way - and this makes sure that the candidate experience is smooth and fair to everyone.
Requisition ID
R-100042