Performance Analyst

Company Description

Welcome to This Australian Life. 

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent.

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart. Why not see where we can go?

Job Description

Fixed term opportunity

The Performance Analyst – Incentives is accountable for the successful and running of the incentives models and framework across Direct, Lifebroker and Retail, and ensuring appropriate governance is displayed to ensure adherence to agreed policies, and variance or
risk is addressed and escalated, or appropriate approval is obtained. The Performance Analyst will work in collaboration with sales leaders and operational support teams across Direct, Lifebroker and Retail to ensure timely and accurate payment of incentives for each group. The Performance Analyst will be responsible to work with the relevant groups to set targets based on budgetary goals and will provide guidance variations and exceptions to targets ensuring adherence to the relevant incentives policy. The Performance Analyst will also be responsible for ensuring the governance, maintenance and administration of the Direct Sales, Lifebroker and Retail incentives models. The Performance Analyst will provide insight into incentive results to ensure mitigation and remedial plans can be created to minimise revenue loss, through regular reporting on trending across all groups.

In this role you will: 

• Incentives administration/governance/target setting/running of the models.
• Partner with internal department stakeholders to maximise lead sources and campaigns.
• Ensure activities are aligned to TAL’s customer-centric strategy and principles.
• Payroll and incentives processing and governance.
• Incentive performance analysis for performance with standardised monthly reporting.

Qualifications

• Reporting & Analytical skills
• Advanced Excel capabilities is essential
• Influencing skills
• Strong relationship building skills
• Excellent interpersonal & communication skills
• Problem solving skills
• Ability to work as part of a team
• Accountability
• Understanding of financials and business performance affecting revenue bottom-line
• Ability to operate autonomously with self-motivation
• Computer literacy: MS Office, SQL
• Performance evaluation and improvement
• Experience in product, sales or marketing management
• Proven experience in target planning, performance management, budgeting and profit responsibility
• Experience in call centre operations
• Experience in Financial Services or other Service based organisation is desirable.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems. 

As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

Additional Information

At TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply. Even if you don’t check every box in the criteria above, we encourage you to apply today or get in touch with us here. 

To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.

TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.

#LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.