Performance Assurance Engineer

Further Enterprise Solutions (www.furtherllc.com) is a leading source of technical engineering, end-to-end turnkey solutions, and software development services in the rapidly expanding telecom industry. Founded in 2002 by wireless industry veterans, FES has grown to become a trusted partner, delivering innovative solutions for Tier 1 telecommunications providers and equipment manufacturers. FES is headquartered in Philadelphia, PA with branch offices throughout the U.S. and Canada, offering rapid response and a local presence for our clients and their teams!

Job Title: Performance Assurance Engineer

Locations: Plano, TX

Expected Project Duration: around 6 months

Job Description:

• 6+ years of professional experience in RAN Systems & RF Engineering
• Proactive monitoring in identifying Key KPI degradation for VoLTE, 4G/5G technologies and analyzing the root cause of degradation
• Analyzing changes in service impacting parameters and alarms and analyzing their impact on KPIs
• Working closely with Tier-3 team in troubleshooting and resolving internal performance tickets
• Focus on VoLTE KPIs to improve muting and drop calls with focus on optimizing handovers and minimize factors such as RRE which impacts muting
• Work closely with the internal and external stakeholders to define 4G/5G KPI measurement methodologies and targets (KPI, KQI) for 4G/5G RAN product acceptance.
• Work closely with stakeholders to help build products that help utilize large amount of structured & unstructured data in analyzing network performance
• Ability to use statistical languages such as R, programmable languages such as python and data visualization tools such as Tableau/Spotfire to analyze large datasets and present information to stakeholders
• Proactively define and interpret data/metrics/KPIs, analyze results, and provide insights to determine operational impact, trends and opportunities for all the 4G/5G RAN products
• Communicate key findings to stakeholders using visualizations and/or other suitable methods
• Aid in product & feature performance analysis, evaluation of new product & SW releases and 3rd party product evaluation using analytics/data science to drive intelligent business decisions and to build product synergies across all product elements
• Demonstrate ability to analyze and interpret a mix of qualitative and quantitative data using various data sources, construct compelling narratives, and provide actionable insights and recommendations on complex topics.
• Excellent verbal and written communication skills to communicate key technical concepts, ability to package complex ideas into logical, easy-to-follow progressions
• Adapt to changes in a dynamic business environment, support management initiatives, and guide other engineers
• Present ideas, technical and non-technical, in a logical, compelling manner in a written format and verbally in both small and large group settings
• Other duties as assigned
Requirements:
• Bachelor’s Degree in Electrical Engineering; Advanced degree in Data Science or a related Data Engineering, or equivalent experience is beneficial
• Strong technical knowledge of any wireless technology & procedures including CDMA/EVDO/LTE/Volte and 5G
• Must possess expert-level understanding of operational measurements/counters to monitor and define Key Performance Indicators (KPIs)
• Experience with evaluating service performance trends and proactively defining RAN system performance related issues
• Experience with data visualization and ability to quickly grasp statistical methods, and methodologies. Maintain a strong command of current data analytics technology trends, including emerging paradigms and practices
• Successful record of accomplishment defining direction and providing specific instruction for engineering projects/programs leveraging personal knowledge and organizational skills to increase team efficiency, facilitate personal development and mentor colleagues.
• Working knowledge of statistical concepts (distributions, hypothesis testing, confidence intervals) and experience applying to real-world applications
• Demonstrated research and problem solving skills via prior work experience. Experience with wireless infrastructure provider and/or operator is desired
• Must have a strong work ethic, integrity and work extremely well in a team environment