Personal Lines Support Specialist

As Canada’s most cutting-edge home insurance carrier, Max Insurance is entering a period of exciting growth. We are looking for smart, motivated professionals to join our mission to provide exceptional customer experiences to Canadians.

At Max, we offer the opportunity to:

• Join an energetic and rapidly growing team, with excellent flexibility & benefits
• Create real impact through integration of your expertise into the broker growth process
• Use industry leading technology to deliver the best possible experiences to our broker partners

JOB SUMMARY:

Max Insurance is seeking an enthusiastic Product Support Specialist that will be based on west coast Canada hours (9am – 5pm PST) who is customer service-driven and dedicated to engaging with broker partners to deliver exceptional service experiences.

JOB RESPONSIBILITIES:

• Best in Class Customer Service for Broker Queries - Engage with broker partners via online ticketing system and incoming phone calls to address inquiries, resolve issues, and provide thorough responses regarding risk acceptability while displaying best in class customer service.
• Detail Oriented Audits, Trends & Solutions - Conduct audits on bound policies to determine adherence to underwriting rules and guidelines. Collaborate closely with other team members to identify and communicate training opportunities and recurring trends that require attention.
• Support Development of the Product Lifecycle Develop a thorough understanding of company underwriting rules, guidelines, and product offerings and help to provide constructive input over time that helps to improve the Company’s service model, processes, products & solutions.

QUALIFICATIONS:

• 5 years of experience in the Property & Casualty insurance industry, with a preferred focus on Personal Lines.
• Exceptional customer service skills – can understand and help to resolve broker queries in a way that not only answers the question, but actively helps to build the relationship and improve the reputation of the Company.
• Strong Insurance Product Knowledge & Ability to Learn New Concepts – having a strong fundamental grasp of how personal lines insurance products are structured, sold and serviced is integral to finding success in this role. Even more important is you ability to learn new concepts and new ways of doing things. Max is very different to other insurers, your ability to adapt is key to your success.
• Ability to work independently – this role is based in 9am to 5pm Pacific Standard Time. Some working hours may not overlap with other members of your team. Your ability to be self motivated, operate independently and drive the success of the function is imperative.
• Mindset for Continuous Improvement – Max has a performance based culture. Your ability to absorb and action feedback that will help drive your success will be key to your long run success in the role.

OUR CULTURE & VALUES:

With roots dating back to 1866, Max’s culture and values are critical to who we are and what we want to achieve.

• Family comes first: Max strives to promote and support a healthy work-life balance for employees and to be flexible & adaptive in their time of need. Staff must feel safe to drop everything if a family emergency comes up.
• Flat Structure: All team members are treated equally and are expected and encouraged to have a voice. We encourage an environment where leaders seek out new perspectives from all, irrespective of their roles or responsibilities.
• Better Together: We operate as a united front to overcome challenges. No one person has all the answers, and we understand that people work better together.
• Always Improving: We must never be satisfied with the current state of our culture. There is always room for improvement. Our team always needs to go above and beyond to help each other achieve success. This is done selflessly in the interest of raising our team as a community.

Max Insurance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.