Personal VIP Manager (Evening Schedule)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Personal VIP Manager (Evening Schedule) in Germany.

You will join a fast-growing, international environment focused on delivering premium, personalized experiences to high-value users. In this role, you will manage and engage a VIP customer base, ensuring strong relationships, high satisfaction, and long-term retention. You will act as a trusted point of contact, providing tailored support and proactive communication across multiple channels. The position combines customer success, relationship management, and data-driven insights to enhance user engagement and activity. Working in a remote-first setting, you will collaborate with cross-functional teams to optimize the customer journey. This is an evening-shift role suited for professionals who thrive in dynamic, customer-centric environments and enjoy building meaningful client connections.

• Manage and maintain a portfolio of VIP clients, ensuring high levels of engagement and satisfaction
• Monitor user activity and implement strategies to increase retention and reactivation of inactive clients
• Provide personalized support and recommendations based on customer behavior and preferences
• Handle inbound and outbound communications via email, messaging platforms, and phone calls
• Build strong, trust-based relationships with VIP users to enhance loyalty and lifetime value
• Analyze customer data to identify trends, opportunities, and areas for improvement
• Address client concerns, objections, and issues with a proactive and solution-oriented approach
• Collaborate with internal teams to improve service quality and customer experience
• Ensure timely and professional communication aligned with service standards

Requirements:

• Previous experience in VIP account management, customer success, or within the iGaming/gambling industry
• Strong communication skills in English, both written and spoken
• Ability to engage clients effectively through multiple communication channels
• Experience handling customer objections and delivering high-quality service under pressure
• Strong time management skills and ability to meet deadlines in a structured schedule
• Analytical mindset with the ability to interpret customer behavior and data
• High level of empathy, resilience, and customer-oriented thinking
• Willingness to learn new tools, systems, and processes
• Availability to work evening hours (18:00 – 02:00 Kyiv time, Monday to Friday)
• Nice to have: experience with Excel and CRM or platform tools such as SoftSwiss

Benefits:

• Fully remote working model with flexible location options
• Structured evening schedule with consistent working hours
• Competitive compensation package
• Paid annual leave, public holidays, and sick leave
• Health insurance and mental wellness support programs
• Monthly benefits budget for personal interests, hobbies, or fitness
• Access to training programs, workshops, and language courses
• Career growth opportunities with structured performance reviews and mentoring
• Team events, virtual activities, and a collaborative company culture
• Modern tools and support to enable efficient and productive remote work