Phone Operator

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Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account.

Position Summary:

Florida Atlantic University is seeking an Appointment Scheduler/Phone Operator for FAU Medicine Primary Care located in the Galen Building - Boca Raton, FL.

Summary of Responsibilities:

• Answer all incoming calls and route them to appropriate personnel; take messages and send tasks, as necessary.
• Schedule, confirm and cancels appointments for patients, make calls to reschedule appointments as requested.
• Use sound judgment in handling calls, especially with upset patients and understand when to escalate calls to triage Medical Assistant / Nurse or Office leadership.
• Direct other calls to other departments as needed.
• Obtain and enter accurate demographic information (address, telephone number, insurance), schedule Appointments correctly – review appointment date, time, location. - Triage calls accordingly and send Telephone Encounters to appropriate personnel.
• Retrieves voicemail messages as needed.
• Inform caller of items to bring to appointment (including insurance card, medications, New Patient paperwork).
• Remind patient to arrive 15-30 minutes before scheduled appointment to complete paperwork.
• Answer questions and offer other information, as requested.
• Performs other duties as directed.

The College of Medicine at Florida Atlantic University seeks scholars who are committed to supporting the learning needs of students from diverse backgrounds and to thoughtfully engaging all communities in higher education. Florida Atlantic University embodies a culture of strategic and collaborative community engagement that results in mutual benefit to the institution and the various internal and external communities that it serves. 

Minimum Qualifications:

Bachelor's degree from an accredited institution; or an associate's degree from an accredited institution and one (1) year of appropriate experience; or a high school diploma and four (4) years of appropriate experience required.
Preferred Qualifications/Skills:
Ability to work collaboratively with all levels of faculty, staff and student. Exceptional verbal and written communication skills are essential for success in this position.
One year of customer service experience in a medical setting.
eClinicalWorks (eCW) EMR System experience.
Knowledge of Microsoft Excel, Word and Outlook.
Knowledge of operation standard office equipment.
Knowledge of clerical administrative procedures and systems such as filling and record keeping.
Knowledge of HIPPA rules.

Salary:

$19.50 per hour.

College or Department:

COM: FAU Medicine Clinical and Administrative Personnel

Location:

FAU Medicine - Galen Building

Work Days and Hours:

Monday – Friday, 8:30 a.m. - 5 p.m. Occasional evenings and weekends as needed.

Application Deadline:

2024-11-21

Special Instructions to Applicant:

This position eligible for flex scheduling under the discretion of the supervisor.
VETERANS’ PREFERENCE:
Applicants may claim Veterans’ Preference on their application. The applicant claiming preference is responsible for providing required documentation at the time of making an application in Workday for a vacant position, or prior to the closing date of the vacancy announcement. If an applicant qualifies for Veterans' Preference and the SP position, they are shown preference by the guarantee of an interview. Veterans’ Preference does not guarantee a job. For additional information, please visit https://www.fau.edu/jobs/resources/veterans/. For assistance, please contact Recruitment Services at [email protected].
APPLICATION DOCUMENTS REQUIRED:
Resume
OFFICIAL SEALED TRANSCRIPTS REQUIRED:
Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.
PRE-EMPLOYMENT SCREENINGS REQUIRED:
Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.
REQUEST FOR ACCOMMODATIONS:
Individuals with disabilities requiring accommodations may contact Human Resources at 561-297-3057. For inquiries concerning employees, job applicants or other available accommodations, please email [email protected] or call the Office of Civil Rights and Title IX at (561) 297-3004.
As a Hispanic-serving institution, Florida Atlantic University (FAU) is one of the most racially and ethnically diverse institutions in the Florida state university system. We are committed to recruiting and retaining talented faculty and staff. We embrace our shared responsibility to create and celebrate a welcoming and inclusive campus environment for all. Our community features excellent schools, a vibrant and safe community, and a sub-tropical climate conductive to year-round outdoor activities.