Physical Security Systems Administrator

Position Overview 

We are looking for an experienced Physical Security Systems Administrator for a leading entertainment company.

This role will be responsible for the system administration of physical security systems including access control, video surveillance, intrusion detection, etc. covering all programming and troubleshooting. 

This is a full time position with a hybrid work schedule. The Physical Security Systems Administrator will work a hybrid schedule at our client’s office in Los Angeles. 

Essential Job Functions

- Program and configure existing systems and new installations for site expansions and Day 2 adds across UCAN

- Ensure uptime optimization for all devices in UCAN

- Provide maintenance to include troubleshooting, root cause analysis, system backups, firmware updates, log checks, etc.

- Track the progress of all Zendesk tickets / break-fix requests

- Manage, update, and maintain a tracker of ongoing service/maintenance projects

- Coordinating site access for service requests

- Create and manage documentation for service metrics 

- Mange Load Sheets / Genetec programming

- Oversee the pre and final testing and commissioning to ensure systems are working correctly

- Respond to inquiries and answer technical client questions in a timely and professional manner

- Provide expert level consultation and technical services on all aspects of the security systems

Required Skills and Experience

- Expert understanding of Genetec

- 2+ years of professional experience programming physical security systems for enterprise wide deployments

- Ability to manage the programing of numerous concurrent system service/maintenance requests as well as new builds

- Experience deploying and troubleshooting IP cameras, access control panels, door hardware, and other relevant equipment

- Experience overseeing the maintenance of multiple security systems

- Experience with integrating security systems across various corporate platforms ex. facility codes / badge formats / card types / various video technologies / visitor management systems

- Understanding and familiarity of network architecture and information security concepts with ability to collaborate with cross-functional peers ex. WAN vs LAN, static IPs vs DHCP, MAC addresses, VPNs, firewalls, AD / domains, etc.

- Willingness to run lean with a DIY mentality, take educated risks and think out of the box

- Solid personal communication and diplomacy skills

- Strong relationships with leading security technology manufacturers, distributors, and installers a plus

- Entertainment / tech industry experience a plus

- Genetec certification is a plus