Physical Security Systems Administrator

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you'll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you'll be part of a global workforce that embraces the differences among us. And here, we'll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can't wait to hear about YOU.

The Physical Security Systems Administrator has the task of monitoring and maintaining the various security systems related to physical security in Iron Mountain Data Centers. This role is responsible for configuring, installing, maintaining and upgrading computer systems hardware and software. Provides operational support for the organization's physical security systems and peripheral equipment such as application servers, database servers, and hardware devices. Executes day to day upkeep, management, and triage of all access control, CCTV, biometric, asset, and visitor management systems and their related workflows. Support projects based on the security roadmap initiatives and management determination. Basic to intermediate IT and Network concepts' understanding is crucial for contributing to successful project completions. Interacts globally with OEMs and vendors, at multiple sites, in order to support service and project execution. Collaborates with site security managers and site leads to ensure smooth physical security operations at all IMDC facilities.

Responsibilities:

• Shares responsibility for the state of all physical security at IMDC locations to provide the best experience for our customers and teammates.
• Maintains a clear and detailed record of all physical security systems' components deployed in the field along with all corresponding IT data.
• Coordinates with vendors to assist with project executions while adhering to IMDC standards
• Proactively monitors the health of the various security systems while responding to issues in accordance with our incident management policy.
• Processes requests assigned to Physical Security Systems in the ServiceNow queue.
• Actively responds to physical security incidents, especially those related to the systems' functions.
• Provide support to local management in relation to new installs and customer builds.
• Assists with internal and external audits, working in conjunction with security and compliance personnel to ensure accurate results.
• Coordinates annual PM testing of all sites in scope.
• Tracks performance of maintenance agreements and other vendor agreements.

Key Skills, Requirements and Competencies:

• 5+ years of physical security system experience. Detailed technical knowledge working with the following systems is highly preferred: knowledge of ServiceNow, Honeywell ProWatch, Avigilon, PassagePoint, Traka, Iris ID and Morpho manager.
• Ability to build and maintain successful working relationships through effective communication in order to protect, and build upon the security stance of IMDC and the Iron Mountain brand.
• Candidates should possess strong organizational and prioritization skills.
• Strong security and customer service mindset.
• Fluent in English and local language both speaking and writing.
• Experience in a problem solving role with a systematic approach is preferred.
• Must have strong computer skills and basic knowledge of networking and IT concepts.
• Able to work effectively in a fast paced and growing environment.

Security clearance via Government or other agency background check may be required for customer support.

Disclaimer: This job description is not meant to be an all-inclusive statement of every duty and responsibility of the jobholder. Certain features of this job are described in the above headings, but are not necessarily limited to the above written statements. They may be subject to review. All positions within Iron Mountain may include other duties as assigned.

US: Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.

Category: gja_Information Technology