Planning Manager-Operations

About This Role

At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying software-based simulation training and critical operations support solutions. Above all else, we empower pilots, cabin crew, airlines, defence and security forces and healthcare practitioners to perform at their best every day and when the stakes are the highest. Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in approximately 250 sites and training locations in over 40 countries. CAE represents more than 75 years of industry firsts—the highest-fidelity flight, mission and medical simulators and training programs powered by digital technologies. We embed sustainability in everything we do. Today and tomorrow, we’ll make sure our customers are ready for the moments that matter.

Planning Manager

The Planning Manager is responsible for overseeing all planning and capacity management at the training center. This includes coordinating customer planning, forecasting, and optimizing capacity and requirements. The role also involves ensuring efficient delivery and resource utilization based on customer orders. The manager will play a vital role in communicating planning and training schedules to meet customer expectations and maximize resource utilization. Collaboration with the regional sales team and other operational departments is crucial to effectively meet customer expectations. The role requires a candidate with a strong drive for results, customer focus, analytical skills, leadership acumen, and effective communication abilities.

Duties and Responsibilities:

• Overseeing customer training requests across operational departments to ensure cost-effective resource utilization.
• Day-to-day coordination and communication of planning to customers.
• Collaboration with the Regional Sales and Account Managers to establish monthly revenue forecasts and create capacity and resource plans.
• Manage the Training Service Agreement validation process, including coordination with the finance team for both pre-bill and post-bill process.
• Develop and manage training schedules aligned with customer needs, resource availability, and aviation regulatory requirement.
• Oversee resource allocation, including instructors, simulators, training equipment, and classrooms, to optimize utilization.
• Interpreting data on training demand and industry trends to support optimal resource planning and ensure accurate forecasting of future training needs.
• Optimizing capacity management by providing insights for operational decisions.
• Identify process enhancement opportunities and implement best practices to streamline operations.
• Collaborate with the Digital team to maintain and update training technology, ensuring the effectiveness of scheduling/planning systems and software.
• Foster cross-functional collaboration with departments such as Sales, Operations, Training Department, Technical Service and Customer Experience Department etc.
• Monitor and manage the budget allocated for operations, ensuring cost-effective resource allocation.
• Mentor and develop planning team members with individual development plans and cultivating a culture of continuous learning and growth.
• Identify and mitigate potential risks to training operations, proactively addressing challenges.
• Provide monthly planning reports on resource utilization and related area to internal stakeholders and clients within the defined timeframe/process.
• Maintain relationships with customer stakeholders for assigned accounts
• Leading a team of 6 team up to 6 members, including executive-level member.

Qualifications and Skills:

• Bachelor's degree or equivalent through experience, with a minimum of 7 years of relevant experience (airline or training industry is advantageous but not essential.)
• 3-5 years of leadership experience managing teams of up to 6 members, including executive-level member.
• Strong supervisory experience and team development skills.
• Excellent interpersonal and communication skills to collaborate effectively with diverse constituencies.
• Proficiency in customer service principles, IT systems, and planning or coordination of schedules in an airline or training environment.
• Positive and professional outlook with the ability to perform under pressure.
• Proficiency in Excel, PowerPoint, Outlook, and MS Power BI. Knowledge of Gemini/STARS is a plus.
• Familiarity with work processes, volume, and characteristics associated with aviation training environments.
• This role requires a candidate with a strong drive for results, customer focus, analytical skills, leadership acumen, and effective communication abilities.

Working conditions: Office base

Based at: Sepang

CAE offers:

• an environment where your initiatives will be recognized and valued.
• the opportunity to work on a variety of projects on a multidisciplinary team.
• flexible schedules.
• attractive employee benefits.

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Come share your passion with us!

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer 

CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As "One CAE," we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.

If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process, please get in touch with us at [email protected].