Platform Analyst

Job Responsibilities:

• Install and configure our Dynamics-based system and web portal platform.
• Utilize Microsoft Power Platform for automation, custom app development, and integrations.
• Collaborate with internal and external users to conduct system testing.
• Show initiative and accountability in driving project success.
• Support client upgrades as needed.

• Work with the Sales team to gather detailed knowledge about the client, their requirements, and our proposed solution.
• Conduct independent research to become intimately familiar with the client’s business, beyond what was provided during the sales process.
• Lead the client (or pair with a Functional Consultant who will lead the client) through a thorough requirements analysis process to understand business needs, goals, and objectives.
• Work with clients to develop new best practice business processes that fit our software to minimize customizations.
• Create a requirements matrix to document all requirements for client-signoff.
• Create a gap analysis to highlight the gaps between our base offering and the client’s requirements.
• Collaborate with Project Manager and Product Owner to present solutions for gaps.

• Create business process specs, user stories, use cases, and test criteria for agreed upon requirements.

• Collaborate to ensure the stability and performance of existing product code base.
• Troubleshoot and resolve issues in current system.
• Optimize and refactor code to improve maintainability and performance.

• Provide training to clients on product set-up and usage.

• Stay abreast of the latest trends and updates in Dynamics 365 and related technologies.
• Provide mentoring and guidance to newer Consultants.

• Maintain accurate time and task tracking records on a weekly basis for reporting and billing purposes.
• Maintain accountability for personal billability goals (36 hours / week).

Skills Required:

Skills Preferred: