Platform Engineer - Salesforce

Company
Federal Reserve Bank of Chicago
Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire®, National Settlement Service (NSS), FedCash®, FedACH®, and Check Services. We are currently leading a strategic effort to transform FRFS to a national, enterprise-focused organization. Over time, FRFS will offer an increasingly integrated set of Federal Reserve payment services, incorporating the FedNowSM Service upon its market entry in 2023. Through our evolved structure, we will meet the needs of the marketplace for new products and services more quickly, we will seek to provide a more robust and unified customer experience across our financial service offerings, and we will create new career growth opportunities for FRFS staff.
The Salesforce Platform Engineer performs a critical role delivering the core capabilities and features of a strategic Salesforce SaaS platform. This position will be responsible for the delivery of platform enablers including the design, build, security and operationalization of reusable Salesforce components in support of Customer Experience, Customer Management and Customer Support products. The Salesforce Platform Engineer is expected to maintain a deep technical knowledge of Salesforce capabilities and features to create platform patterns and technical best-practices with the goal of increasing adoption, operational efficiency, and realized business value for Federal Reserve Bank and Financial Services. This position does not have direct reports Principal Duties and Responsibilities
Platform Lifecycle

• Drive design, engineering, implementation, and configuration of platform services to support overall enterprise patterns, and reenforcing best practices
• Develop patterns for common platform needs (e.g. logging, monitoring, alerting, backup, encryption, tooling, etc) across all layers of the platform and supporting services.
• Deliver explicit APIs and abstractions that offer flexibility for application developers in leveraging the platform
• Works with business and technology partners to identify, define, interpret, and clarify scope of the Salesforce platform integrations
• Partner with Information Security representatives to develop, implement and/or execute security configurations and controls
• Apply and integrate emerging technology trends to new and existing platform enablers
• Support and refine the utilization strategy for the platform and enhance its overall architecture, security, performance, and financial aspects
• Contribute to platform, product, and architectural roadmaps Platform Administration
• Performs development of common Salesforce platform components, capabilities, and features
• Performs development and advanced configuration activities including custom objects and fields, dashboards, reports, workflows, rules, automations, and triggers;
• Creates Integrations and/or Connectors between Salesforce.com and FRS and other 3rd party applications
• Manages the core security model configurations in accordance with information security

Operational Excellence

• Provide Tier 3 Support for core platform services and configuration defect resolution
• Performs new Salesforce release evaluations and assess impact
• Develops and maintains automation for deployments to reduce manual processes and improve efficiencies across systems and data centers.
• Leads solution design discussions, develops work effort estimates for implementation and presents solutions
• Drafts and maintains solution documentation for platform components, integrations, and common use patterns to meet all architectural, security and operational requirements as defined by the larger Federal Reserve System
• Provides training, coaching and support for issues relating to the Salesforce platform to experience and product team

Your Background

• Experience in the CRM, Customer Support, Sales and Marketing domain - Experience with the overall Salesforce platform and working knowledge of Salesforce integration approaches
• Experience delivering Salesforce solutions from design to production
• Experience integrating Salesforce with 3rd party solutions
• Experience engineering solutions across a heterogenous datacenter, cloud, and SaaS environments - Experience using standard development practices
• Experience with change management systems and processes
• Experience in troubleshooting, diagnosis, and problem solving
• Experience with scripting languages (power shell or shell scripting)
• Experience with CI/CD tools and processes
• Platform certification is a plus
• Experience with Scaled Agile Framework (SAFe) highly desired
• Bachelor's degree or equivalent experience
• 5 plus years of direct work-related experience

What we Offer

• Comprehensive benefits package includes medical, dental, vision, prescription drug coverage, 401k savings plan, retirement plan, paid time off, transit benefit, onsite gym and subsidized cafeteria
• A learning environment with opportunities to gain new skills and grow your career Other

Requirements

• All Federal Reserve Bank of Chicago employees must be fully vaccinated against COVID-19, and receive a booster shot within 30 days of being eligible to do so, unless the Bank grants an accommodation based on medical condition or sincerely held religious belief.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
• This position has additional screening requirements due to the information accessed while performing the job. These additional screenings would be initiated at the time of offer acceptance and can take approximately two months to be completed. The screening covers areas such as education/employment verification, criminal history, credit history, and reaches out to your references and people that know you well.
• As a condition of employment, Federal Reserve Bank of Chicago employees must comply with the Bank's ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies. If you or your spouse/domestic partner or minor child own such securities, and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting, who can provide you contact information for our ethics official if necessary

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status. employment, you should raise this issue with the recruiter for this posting, who can provide you contact information for our ethics official if necessary.
Full Time / Part Time
Full time
Regular / Temporary
Regular
Job Exempt (Yes / No)
Yes
Job Category
Sales/Marketing
Work Shift
First (United States of America)
The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
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