Platform Snr Admin

• Perform one or more of the following:
• o Actively mentor other colleagues by contributing experience and insight to the team and to the organization .
• o Manage large programs & projects of significant complexity and risk.
• o Independently (with minimal oversight) develop and maintain trusted advisor relationships, including at the senior leadership level and with external partners, that include guidance, as appropriate, for optimizing use of analytic capabilities and deliverables, and prioritization based on strategic vision.
• Participate in and/or lead improvement projects, implementations, and upgrades to the platforms
• Support full cycle implementation, application development, ongoing optimization and stabilization of platforms, and assist in ensuring timely deliverables of high quality work including documentation
• Develop and maintain infrastructure/process logs, documentation, process metrics, and process status reports that could be used to track process start and completion, process failures, data issues, performance issues, scheduling conflicts, and capacity trending.
• Perform software installations including routine updates/fixes, patches, enhancements, customizations, and new version releases.
• Provide tier 1 and/or tier 2 support of platforms and processes.
• Migrate objects between environments per the established Systems Development Life Cycle (SDLC).
• Ensure backups are being performed on a regular basis.
• Monitor, track metrics, and lead reoccurring meetings to discuss performance (CPU, disk IO, memory usage, database, etc), Application processes, available disk space, backup completions, job durations, and audit reports.
• Identify and recommend hardware upgrades where needed
• System recovery in case of system failure
• Troubleshoot performance related issues
• Ensure adequate and appropriate documentation as related to the platform and projects undertaken
• Participate in tool/vendor selection processes.
• Troubleshoot problems that are of a high degree of complexity and difficulty that require exceptional analytical skills, innovation, and creativity necessary to formulate and implement the mechanisms to identify and solve the problems.
• Tune processes, servers, applications, and/or databases for optimal performance.
• Maintain a close vendor relationship with the hardware and software vendors we support.
• Stay current on the marketplace changes to hardware and software we support.
• Identify long term solutions that prevent and reduce reoccurrence of issues and provide a framework for continued growth.

• Partner with key roles (e.g. application analysts, data integration team, database administrators team, infrastructure team, and business constituents to maintain a robust and sustainable data platform system

Must-Have*

• Bachelor's Degree Minimum: Bachelor’s Degree in Information Systems, Engineering, Business, Data Science or related field.(Relevant work experience may be considered in lieu of educational requirement)
• Minimum of 7 Years of IT Experience
• Minimum of 5 Year of Platform Administration experience

Skills and Knowledge

• Preferred: Master’s Degree in Healthcare, Information Systems, Engineering, Business, Data Science or related field.
• Epic certifications in any subject area preferred
• Appropriate certifications for the area (e.g. Microsoft (MTA, MCSA, MCSE) certifications, Snowpro certifications etc.) preferred
• Ability to participate in an on-call rotation 24/7
• Demonstrate professional maturity surrounding data access, data security, data sensitivity, and data confidentiality.
• Advanced verbal and written communication skills.
• Advanced organizational and time management skills.
• Advanced analytical and problem-solving skills.
• Advanced expertise in SDLC Process
• Experience in Financial Services Organization
• Advanced knowledge in Platforms including installation , performance tuning and troubleshooting
• Work independently, assume responsibility for job development and training, research and resolve questions and problems