Platform Specialist - VMware

It's fun to work in a company where people truly BELIEVE in what they're doing!

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Hours: 8:30am - 5:30pm ET; may vary in the future depending on region supported (i.e. may shift to a later start time if supporting clients on the West coast)

Pay: $19.50 - $22.00 per hour (based on experience) + 5% annual target bonus

Hybrid: This role is required to be onsite at our office in Buffalo, NY, 3 days/week and can be remote 2 days/week.

Why Ingram Micro? We offer world class benefits and 401K beginning on day 1 of employment, including:

• Medical, Dental, and Vision 
• 401K Matching 
• Vacation Time, Sick Days, and Holiday Pay
• Work Life Balance 
• Paid Parental Leave 
• Tuition Reimbursement
• HSA and FSA 
• Life Insurance 
• Short and Long-Term Disability 
• Employee Resource Groups
• Employee Referral Bonuses

Position Summary:

In this role, you'll be responsible for efficiently and accurately processing sales orders to ensure that delivery deadlines are met. You’ll support our VMWare sales team, both inside and outside representatives, by managing the quoting and ordering process.

Key responsibilities include:

• Quoting Orders: Pulling down quotes from the vendor portal and providing accurate quotes to our partners. This includes handling VMware/Broadcom quotes, entering data into X4A (Ingram Micro's proprietary platform), calculating pricing, and sending final quotes to partners.
• Order Management: Working closely with sales management, sales reps, and customer service to process and update customer orders or change orders, ensuring that all details are correct.
• Account Monitoring: Track overall account activity for your assigned group, ensuring everything runs smoothly and efficiently.
• Dedicated Accounts (Future State): Over time and based on performance, you'll be assigned specific accounts or territories, allowing you to focus on building strong relationships and providing dedicated support.
• Customer Interaction: When necessary, you’ll take orders from leads you've qualified and prepare product/license quotes for customers in the pre-sales phase.

What You Bring to the Role:

• Experience with Quoting: Proven experience in processing sales quotes and orders, including using CRM systems.
• Technical Skills: Familiarity with computer operations, particularly Microsoft Excel and Outlook. Experience with ZenDesk is highly valued, as you'll use it to manage customer interactions.
• Numerical Aptitude: Strong skills in mathematics and pricing calculations, ensuring accuracy in all quotes and orders.
• Team Player: Ability to work effectively in a high-energy team environment, collaborating with sales reps and other departments.
• Problem Solving: While most tasks follow standard procedures, some situations may require you to adapt or interpret guidelines to find the best solution.
• Education and Experience: A High School Diploma or equivalent is required and at least 6 months' experience in an online sales role, eCommerce role, or other relevant sales experience.

If you're detail-oriented, have a strong sense of responsibility, and are eager to support a dynamic sales team, we encourage you to apply today!

The typical base pay range for this role across the U.S. is USD $39,800.00 - $63,700.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.