Platform Support Engineer

• Developing and maintaining a deep technical knowledge of our iManage platform services.
• Collaborating with customer-facing product and infrastructure teams on the development and deployment of scalable reliable software for our customers.
• Proactively assisting internal teams and customers to avoid or reduce problem occurrence.
• Conducting incident management and contributing to associated retrospective/postmortem as needed and providing feedback to teams for product improvement and reliability.
• Working cross functionally with product engineering and site-reliability engineering on enhancements to our platforms monitoring capabilities across all products
• Advocating for users and stakeholders by exposing friction and reliability concerns within the products that contribute to customer service pain points.
• Identifying and mitigating reliability risks.
• Utilizing data to be a leader in continuous improvement.

• A Bachelor’s degree in computer science or information technology.
• The ability to distill and communicate highly complex issues for a non-technical audience.
• Exposure to distributed cloud service technologies.
• Experience with debugging and utilizing REST APIs for data analysis or manipulation.
• Familiarity with log aggregation and monitoring tools (Kibana Splunk Grafana).
• A passion for technology solving challenging problems and a development mindset.

• Join a rapidly evolving industry-leading SaaS company on an exciting journey of growth and scalability! 
• Take on meaningful high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation. 
• Own my career path with our internal development framework. Ask us more about this! 
• Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training. 
• Be part of a supportive and experienced team within a dynamic inclusive and encouraging culture. 
• Enjoy flexible work hours that empower me to balance personal time with professional commitments. 
• Collaborate in a modern open-plan workspace featuring a gaming area free snacks and drinks and regular social events. 

• Creating an inclusive environment where I can help shape the culture not just by fitting in but by adding to it.
• Providing a market competitive salary that is applied through a consistent process equitable for all our employees and regularly reviewed based on industry data.
• Rewarding me with an annual performance-based bonus.
• Offering comprehensive Health/Vision/Dental/Life Insurance and a 401k Retirement Savings Plan with a company match up to 4%.
• Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave and 10 weeks 100% paid for secondary leave.
• Providing me with a flexible time off policy to take the time off that I need. Be it for vacation volunteering celebrating holidays spending time with family or simply taking time to recharge and reset.
• Having multiple company wellness days each year to prioritize mental health and well-being. 
• Providing access to RethinkCare a global behavioral health platform that enhances personal well-being strengthens professional resilience and empowers parental success through expert-led training and resources. 

What We Do

iManage is dedicated to Making Knowledge Work. Over one million professionals across 65+ countries rely on our intelligent cloud-enabled secure knowledge work platform to uncover & activate the knowledge that exists inside their business content and communications. We are continuously innovating to solve the most complex professional challenges & enable better business outcomes. Our work is not always easy but it is ambitious & rewarding. We are a people-first company where our employee's wellbeing is our #1 priority! That’s why we offer generous paid time off private benefit packages that include Health/Vision/Dental/Life plus our employee assistance program (EAP) and HealthyMinds app to support your mental health and wellbeing. We realize that work is more than just a paycheck; it’s an important part of living and growing. We strive to have a positive impact on families and a commitment to creating an organization where everyone can thrive. We’re on a mission to foster an environment where everyone makes progress innovates and comes together as part of a best-in-class workplace. Everyone at iManage plays an important part in achieving our vivid future.

Why Work With Us

We’re looking for people who love a challenge. People who are happiest when they’re working hard solving problems and collaborating with the industry’s best and brightest. In exchange we’ll make sure the work you do here is worth doing. That’s the iManage way. It’s how we do things that might appear impossible.

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