Platform Support Specialist - SAP systems

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. 

As a Platform Support Specialist - SAP systems / Marketing Specialist We are looking for a Digital Specialist to join our Business Digital team within Dow Consumer Solutions. To further one of Dow’s ambitions in wanting to be the most ‘customer centric’ material science company, we are utilizing Digital to make our customers journey through the various digital touchpoints, the most ‘easy, effective and enjoyable’. Dow is on a Digital Transformational Journey to make digital both a growth enabler, as well as an operational excellence driver. This individual will be part of a centralized Digital Support team for our business and will act as a digital subject matter expert working closely with various regional functional teams on areas of digital support, efficiency and productivity driving digital processes, as well as data analytics & assessments.

About You:

• You will act as the conduit connecting regional teams to digital and technology aspects that can help enable their work processes and drive productivity
• You have a strong appetite to learn new things, ability to self-help from training material and proactively reach out and get the information needed to get a task completed
• You will gather requirements around digital needs from the regional focals and write up charters/work specs for execution
• You will help build & support apps, dashboards and reports needed to connect data to tell a consistent story that can help the regional teams better inform their plans
• You will educate and train the regional team on data and analytics drawn from the various digital artifacts
• You will be able to manage a complex workload with good judgment on activity prioritization

Core Responsibilities:

• Work with the regional teams on new material and product creations, extensions, and changes in SAP to ensure the business can manage material/product needs around innovation and market alignment
• Work with functional teams to develop data and analytics views that help advise them with insights
• Support the regional market teams on their digital knowledge and definition of digital needs within the market and regional 4P plans

Your skills and experience include:

• Proven experience in internal/external customer service, support or relevant role, including strong listening, verbal and written communication
• Proven experience with one or more of the following – Power Apps, RPA (Robotic Process Automation, Power Automate), Query Design & Low Code analytics & MarTech tools
• Proven ability to manage tasks and workflows across stakeholder groups. With an ability to organize and get work done through work championing and soft influence
• Ability to adapt and implement new procedures as required to provide excellent service to internal stakeholders
• Ability to operate computer systems with accuracy and efficiency (CRM, SAP, Microsoft Office)
• Demonstrated fluency in English and ability to work across multiple time zones
• Resistance to stress and ability to prioritize
• Accuracy with work
• Ability to work on own and as part of a diverse, multicultural team in an international environment

Additional notes

• Relocation assistance is not available with this position.
• The ability to accommodate a flexible schedule aligned with international time zones (if required) is essential.

Benefits – What Dow offers you 

We invest in you. 
 

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee: 

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. 
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. 
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. 
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. 
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. 
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
• Paid time off to care for family members who are sick or injured.
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. 
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow Chemical International Pvt Ltd

Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers’ challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care.

A Great Place to Work® Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.