Players Club Representative - Gold Strike

Job Description

PRINCIPAL DUTIES AND RESPONSIBILITIES:• Assist players with all requests in a professional and timely manner, answer questions and address problems.• Explain the loyalty program in detail and redeems guests' points for express comps.• Evaluate members' status and issue complimentary amenities based on established Company guidelines.• Utilize all aspects of the Player Tracking System, input player information into the database system and issue loyalty program cards.• Protect the confidentiality of all company files and documents under immediate control.• Communicate new ideas to upper management to improve productivity.• Resolve guest complaints within the scope of authority and otherwise refer the matter to management.• Notify the supervisor of all unusual events, circumstances, missing items, or alleged theft.• Perform other job-related duties as requested.

MINIMUM REQUIREMENTS:• High school diploma or equivalent.• Minimum one (1) years' experience in a face-to-face guest service position.• Work varied shifts, including weekends and holidays.

CERTIFICATIONS, LICENSES, AND REGISTRATIONS:• Gaming Registration.

KNOWLEDGE, SKILLS, AND ABILITIES:• Able to effectively communicate in English, in both written and verbal forms.• Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail.• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.

WORKING CONDITIONS:

This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.

This position may require strenuous physical activities and exposure to pipe, cigar and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends and holidays may also be required.