PLC Hotline Engineer

Use your knowledge of controls engineering fundamentals to help Körber Supply Chain deliver innovative solutions that meet the evolving needs of our customers. You will contribute to the implementation of Körber's next generation of products by programming, testing, and/or validating products in the factory and customer sites. You will be part of a group of highly committed professionals who provide expertise and ensure the success of engineering projects and programs.

Be part of Körber Supply Chain business and apply your expertise and knowledge. Fulfill our customer's needs by finding innovative ways of integrating our products into a material handling system. You will be responsible for the design and implementation of turn-key solutions in both distribution and manufacturing facilities.

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Your role in our team

• You will provide technical, online assistance on a rotated shift pattern.
• You will provide professional telephone support to customers both internal and external.
• You will provide professional online software support for PLC.
• You will manage the hotline ticket system for IT, Facilities, and Controls.
• You will manage the support process on an integrated basis.
• You will work on ongoing issues to reduce the volume of calls.
• You will provide effective communication to senior management and support colleagues.
• You will maintain support desk documentation.
• You will monitor trends and action plans to prevent issue escalation.
• You will follow through and own issues raised by yourself, if not resolved.
• You will escalate problems to the next support level where required and continue to manage the problem until resolved.
• You will review and identify common issues raised from reports that need remedial action, either through PLC / WCS teams or additional site training.

Your profile

• You gained a bachelor's degree in engineering (preferably electrical).
• You have gained basic Knowledge of PLC controls.
• You have gained 2+ years of experience in the field or a related area.
• You have worked with different HMIs-Allen Bradley & Siemens or ability to learn quickly.
• You can travel domestically with the possibility of international travel.
• You have strong communication skills with the ability to interact with internal stakeholders and Körber customers.
• You have the interest and skill to collaborate with engineering functional teams.
• You can consistently make timely decisions even in the face of complexity.
• You have the capability of following guidelines and ensuring efficiency on given project tasks.

Your benefits

• You will receive a competitive salary including a potential for bonuses.
• You will have a flexible office/work-from-home schedule.
• You will be working in a fast-paced and dynamic environment, with international clients and colleagues.
• You have access to competitive Medical, Dental, and Vision insurance.
• You have the option to enroll in 401K matching program.
• You will have Flexible Time Off, 11 days of paid holiday, and 1 day of volunteer time per year.
• You will have a fun casual, and flexible work environment.

Equal employer opportunity

Our nation's military veterans represent the top talent this country has to offer. They bring meaningful skills to the workplace and are assets to our company. We encourage U.S. Military Veterans to apply.

Körber Supply Chain is an Affirmative Action/Equal Employment Opportunity Employer Minority/Female/Disabled/ Veteran

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Recruitment Team

For questions please contact us via [email protected]. We work with selected partners and therefore ask recruitment consultancies to refrain from contacting us by mail or telephone.

Please apply exclusively via the "Apply now" button.

Recruiter: Alyssa Cuevas

Job Req ID: 6420

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status.

Recruitment-Team

For questions please contact us via [email protected].

Please apply exclusively via the "Apply now" button.

The Körber Business Area Supply Chain is part of the international technology group Körber with about 12,000 employees and more than 100 locations worldwide. We uniquely provide a broad range of proven, end-to-end supply chain solutions fitting any business size, strategy or appetite for growth. Our customers conquer the complexity of the supply chain thanks to our portfolio that includes software, automation, mail and parcel solutions, voice solutions, robotics, and materials handling - plus the expertise to tie it all together. Körber helps to manage the supply chain as a competitive advantage. Conquer supply chain complexity - with Körber.