Plumbing Dispatcher

Job Overview: The Plumbing Dispatcher is a dual-role position that combines efficient coordination of service calls with the preparation of accurate quotes and estimates for residential and commercial Plumbing/HVAC projects. Operating in the dynamic and fast-paced environment of New York City, this role requires strong organizational skills, a customer-focused mindset, and technical knowledge of Plumbing/HVAC systems to provide clients with reliable service and competitive pricing. Responsibilities: • Schedule and dispatch technicians for service, maintenance, and emergency calls, prioritizing efficiency and customer satisfaction. • Monitor and manage technician schedules, optimizing routes to minimize travel time and maximize productivity. • Communicate job details, updates, and any schedule changes to field technicians promptly. • Respond to customer inquiries via phone, email, or online platforms, providing timely and professional support. • Coordinate with customers to understand their service needs and provide clear ETAs for technician visits. • Address customer concerns or complaints effectively, ensuring a positive experience. • Gather necessary information from customers, technicians, or site visits to prepare accurate quotes for Plumbing/HVAC repairs, installations, and maintenance services. • Use estimating tools or software to calculate labor, material, and equipment costs. • Present estimates to customers, explaining pricing details and addressing any questions or concerns. • Maintain accurate records of service calls, job statuses, quotes, and invoices using dispatching and CRM software. • Verify completion of jobs, update records, and process billing in collaboration with the finance team. • Track and manage inventory or parts required for quoted jobs to ensure timely completion. • Resolve scheduling conflicts, technician availability issues, and other logistical challenges. • Assist technicians in troubleshooting field problems or escalate complex issues to supervisors. • Act as a liaison between customers, technicians, and suppliers to facilitate seamless operations. • Ensure all quotes, estimates, and dispatch activities comply with company policies and local regulations. Requirements: • 3+ years of experience in Plumbing/HVAC dispatching, quoting, or estimating roles. • Strong knowledge of Plumbing and HVAC systems, materials, and industry best practices • Proficiency in dispatching software, estimating tools, and CRM platforms. • Excellent communication and interpersonal skills to interact with customers and team members. • Ability to analyze job requirements and prepare accurate, competitive estimates. • Strong organizational skills and ability to manage multiple priorities in a fast-paced environment. • Knowledge of NYC geographic areas, building codes, and traffic patterns is an advantage. Job Type: Full-time/on-call Salary: $20.00-$30.00 Benefits: • 401(k) matching • Dental insurance • Health insurance • Vision insurance • Vacation Pay • Sick Pay • Holiday Pay • Bonus Job Type: Full-time Pay: $20.00 - $30.00 per hour Benefits: • 401(k) matching • Dental insurance • Health insurance • Paid time off • Vision insurance Experience: • Plumbing dispatcher: 3 years (Required) Ability to Commute: • Queens, NY 11385 (Required) Ability to Relocate: • Queens, NY 11385: Relocate before starting work (Required) Work Location: In person