PMO Manager (Hybrid Remote - KoP / Philadelphia)

Overview

**HYBRID REMOTE opportunity for candidates local to King of Prussia / Philadelphia, Pennsylvania. Candidates MUST be willing and able to work on-site at ePlus' King of Prussia office ONE TO TWO DAYS PER WEEK. Candidates MUST also be willing and able to travel to ePlus' NYC office quarterly or as needed.**

As a PMO Manager you will help in defining PMO Standards, mentor and oversee Project Managers in the delivery of profitable projects, ensure utilization of the ePlus Project methodology, participate in strategic Customer account planning and satisfaction, and assist in achieving area project profitability goals.

Responsibilities

CORPORATE VALUES

Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.

Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.

Work/life balance that supports our employees' varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.

Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.

COMMITMENT TO DIVERSITY, INCLUSION AND BELONGING

We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.

ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.

YOUR IMPACT

The essential functions of this position include:

• Oversee, train, assist and develop the PMO staff
• Manage, coach, and mentor Project Managers in geographic area, as assigned
• Be available for Project escalations from customers, account executives, and management
• Ensure projects in assigned geographic area are done in accordance to, and within the ePlus PMO structure
• Provide support in customer-facing meetings during the presales and postsales phases
• Work with Sales and Service leadership teams to address Customer project issues to resolution
• Ensure area Projects are brought in on budget and on schedule
• Work with Service Management team in achieving ePlus financial objectives by forecasting project revenues on a monthly basis and analyzing variances; initiating corrective action where necessary
• Assist Sales in identifying and closing net-new or change order opportunities for ePlus
• Assist in building and helping to maintain Strategic Customer relationships
• Work with the VP National Services Support, helping to plan, define and implement PMO Standardization
• Generate, maintain, and inspect active project financial analysis reports that show health of projects
• Ensure Project Managers are doing a smooth hand off to the Managed Services team for onboarding purposes when applicable
• Follow ePlus' performance review process to promote communication, provide useful feedback about job performance and contribute to an employee's professional development

As a manager, you are also expected to:

• Lead and guide team members, fostering growth through mentoring, coaching, and development, while ensuring effective communication and collaboration.
• Promote an environment of inclusivity and respect, valuing diverse perspectives and encouraging open dialogue among all team members.
• Collaborate on strategic initiatives, leveraging your expertise to drive innovation and positive change within the organization.
• Cultivate a proactive approach to conflict resolution, striving for amicable solutions and escalating concerns as needed.

QUALIFICATIONS

• 10 years of technology project and project management experience
• Bachelor's degree in a technical field preferred
• Advanced technical degree a plus
• PMP, ITIL certifications a plus
• Proven history delivering large and small projects with hands-on project management responsibility
• Must be able to communicate with and earn confidence from senior-level executives
• Working understanding of business processes and operations
• Detailed knowledge of the operations of one or more business sectors of strategic interest to ePlus
• Excellent verbal and written communication skills, particularly the ability to describe the business impact of technical solutions to non-technical clients
• Ability to work effectively in high-risk, high-pressure situations
• Ability to motivate engineering resources to out-perform and exceed client expectations
• Politically astute; able to recognize and work with political issues within client organizations
• Ability to collaborate with Sales and Service teams on Customer account strategies
• Recommends process improvement strategies, policies, and procedures by evaluating project outcomes; identifying problems; evaluating trends seen; anticipating requirements through lessons learned documentation

POSITION SPECIFICS

The base salary range for this position at commencement of employment is expected to be between $90,000 and $135,000 annually; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions and discretionary bonuses, in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. ePlus Benefits highlights can be viewed here.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

PHYSICAL REQUIREMENTS

While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.

By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

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