Policy Service Representative

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them - and their family members - achieve their physical, financial, emotional and social wellbeing goals.
For a detailed look at CNA's benefits, check out our Candidate's Guide .
Under general supervision handles policy processing transactions including Policy Issuance, Policy change Endorsements, Renewals, for multiple lines of business within Commercial or Specialty lines. With direction manages on-boarding and training of new hires plus cross training current staff.
JOB DESCRIPTION:
Essential Duties & Responsibilities

• Reviews complex incoming business transactions for multiple lines of business and related information for completeness, accuracy, and quality. Gathers third party data and insurance application data to record information in proprietary systems. Works with underwriting and other areas to resolve any discrepancies and process insurance policies in a timely manner
• Trains less experienced staff and guides and coaches Policy Service Representatives with processing questions/deficiencies at WWO Service Centers.
• Effectively communicate with Branches and Underwriting to execute on follow up missing and incomplete information.
• May engage in BPO Partners.
• Determines workflow activities required to process insurance policy based on line of business.
• Participates in quality and productivity reviews and provides feedback to management

Reporting Relationship

• Supervisor or above.

Skills, Knowledge and Abilities

• Knowledge of insurance industry and its products and services.
• SME for assigned transactions and line of business.
• Ability to train, coach and counsel peers.
• Knowledge of company proprietary rating and policy administration systems.
• Detail oriented with solid analytical and computational skills.
• Strong written, verbal and interpersonal communication skills.
• Strong teamwork and collaboration skills.
• Strong customer service skills.
• Ability to handle multiple tasks and prioritize work.
• Proficient in Microsoft Office & intermediate search skills.
• Ability to meet performance standards in a fast paced, production environment.

Education and Experience

• High school diploma, GED or equivalent.
• Typically minimum of 3 years insurance transaction processing experience with minimum of 1 year commercial lines processing experience.

#LI-Remote
#LI-CP1
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [email protected] .