Portfolio Coordinator, Northern California

Kasa Living, Inc. · Silicon Valley CA

Company

Kasa Living, Inc.

Location

Silicon Valley CA

Type

Full Time

Job Description

The Role
Kasa's Portfolio Operations teams sit at the core of our next-generation hospitality approach and are responsible for balancing a broad and dynamic set of jobs across a portfolio of properties. As the Portfolio Ops Coordinator for the Northern California Portfolio, you will work as a leader within a high-performing team under the Portfolio Supervisor to deliver amazing outcomes for Kasa's property, guests, and remote and on-site operation teams. Your work will combine the daily tactics of ensuring that property-level team members are appropriately prioritizing their workflow and communicating with other departments to resolve operational issues. You will also analyze guest feedback and data to identify trends as well as develop and deploy new and creative strategies to improve portfolio performance. You will accomplish your goals by dispatching and supporting a small team of support specialists and field personnel, as well as defining the activities of a broad set of indirect stakeholders both within your property portfolio, across a wide range of supporting teams within Kasa, and across external vendors and other third parties.
 
Responsibilities Overview:
  • Directly support and guide a team of 1-2 support specialists to ensure the execution of a high-quality short term rental Operation, and direct the activities of additional property-level operations personnel (who are managed by the Portfolio GM)
  • Maintain accountability and relationships with 2-4 high impact housekeeping ownership teams
  • Drive Quality metrics in your markets by receiving and acting on all portfolio feedback both in terms of immediate resolution, but also, more importantly, how it can help Kasa to learn and evolve
  • Understand the financial impact of decisions and how to achieve the goals above in a cost-effective way
  • Be one of the key 'process owners' in your Portfolio, driving commitment making, and follow-ups on those commitments to ensure key processes and priorities are top of mind for our front line team, amid the whirlwind of daily things that pop-up
 
Day in the life of a Kasa Portfolio Operations Coordinator:
 
The Role
Kasa’s Portfolio Operations Coordinators are the backbone of our operations and serve as the Operations guru's over a set of markets and properties where Kasa operates its short-term rental and hotel services.
 
The Portfolio Coordinator for the Southeast region helps oversee a growing portfolio of ~200 units and is responsible for coordinating aspects of day-to-day management, interdepartmental communication, and building relationships with third-party stakeholders. You will collaborate with portfolio-level team members who deliver incredible results to our guests and property partners every day.
 
With significant growth anticipated in this region, this is a great opportunity to take on a leadership role within a rapidly expanding operation and make your mark in a business that is pushing the boundaries of how to deliver tech-enabled hospitality.
 
You will have the opportunity to strategically collaborate with other teams that support our operations with the goal of increasing partner performance. Collaboration opportunities include partnering with Guest Experience, Launch, and Biz Ops to drive progress and efficiency in your markets.
 
 
Experience
  • 2+ years in hospitality management, property management, operations management, professional services, or other related fields
  • 2+ years experience coordinating and organizing the activities of at least 3+ people, with responsibility for setting and managing daily priorities
  • Property Operations - Strong familiarity with hotel, multifamily, or commercial property operations, and have experience working with teams who don't sit in your own market
  • Tech Enabled- You enjoy learning new technologies and applying them to help automate manual tasks, and you've shown an ability to quickly get up to speed on modern operational management tools (such as Asana, Jira, Notion, ClickUp, various dispatch software, or property management tools)
  • Strong Communicator - You are able to clearly and concisely communicate both verbally and in writing. You know that sometimes the best answer is a phone call
  • Responsive & Trusted Partner - Colleagues or customers know that they can rely on you to solve problems. You take meticulous notes and follow up after every call
  • Hospitality and travel are part of your DNA and you have a passion for the real estate, tech, and hospitality industry
  • Bachelor’s degree or equivalent years of work experience preferred
 
Plus if...
  • Experience working in a growing, operationally complex business
  • You have used Tech-enabled project management, dispatch, or CRM tools to manage a remote team
  • You've built relationships with property managers, maintenance teams, or building owners as an outside party and understand their roles and needs
 
In one year, you will succeed at Kasa by having:
  • Met or exceeded ambitious goals for Kasa's responsiveness and quality in handling the needs of our guests, property partners, and team members
  • Trained and mentored your team, preparing them for promotions and/or enabling them to up-level their day to day through the creation of sustainable processes
  • Identified opportunities to hit the quality bar above higher efficiency, potentially through new technology or process improvements
 
Benefits
  • 🌏 Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere!
  • Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a 50% discount on any night for friends and family
  • 📈 Generous Stock Option Plan: We believe the success of our business should be shared with our team. As you grow with us, we increase the opportunities for you to become part-owners of our company.
  • 🙌 Flexible PTO: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it's not disruptive to their work.
  • 📱 Cell phone reimbursement: We reimburse a portion of your monthly cell phone bill to say thanks for using your personal phone during the workday.
  • 📈 401(k) plan: As you invest in yourself and your future, Kasa invests in you too: we match 50% of the first 4% of deferred salary.

 

Who We Are

Kasa is building a global accommodations brand unlike any other. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well priced, trustworthy, and that offers a large selection of great locations. Our guests enjoy seamless check-ins, spacious apartments, and attractive amenities, helping them feel right at home. If anything comes up, our remote guest experience team is available 24/7, ensuring our hospitality is always felt, though rarely seen.

Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays. Our products and systems unlock unparalleled flexibility to operate anywhere from a few Kasa to a few hundred Kasas in any type of building, in just about any location. We currently have Kasas in over 17 states and are expanding into new markets all the time.

All of this is made possible by our team members, each of whom plays a critical role in fulfilling our vision and mission. We strive to foster a culture that values feedback, support, and collaboration throughout the organization. As a remote-first company, we work hard to bridge the gap of distance through initiatives that foster connection across Kasa. A few examples include lively All-Hands meetings, department get-togethers (online and in-person), and teamwide celebrations of important milestones. We offer benefits that encourage team members to stay at Kasa properties to experience our product firsthand and meet local team members when nearby. Guests are crucial to Kasa’s mission. Accordingly, every new Kasa team member gets trained in our Guest Experience Akademy during their onboarding.

Our team is fortunate to have diverse backgrounds, personalities, and experiences united by a commitment to excellence and passion for our industry. If Kasa’s vision and culture speak to you, and you’re up for the challenge of building a company on the cutting edge of real estate, we would love to have you on our team!
Kasa Living is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the form i-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here.

Apply Now

Date Posted

09/03/2022

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