Portfolio Insights Manager

We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life. 

Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.  

Are you an expert data analyst who can weave data into an interesting story? Are you a Lean Agile portfolio reporting wizard? If so, we need you!

We’re looking for a Portfolio Insights Manager to join our Operational Excellence team in either our Salford Quays, Manchester or Haywards Heath, West Sussex office. 

In this role you’ll be working with the senior leadership team to focus on the provision of reporting, insight and analysis on value being delivered across the change portfolio. You will help the organisation to articulate and measure business outcomes and how value is flowing through the change system.

Our ambition is huge, but your impact could be massive!

Core skills we’re looking for to succeed in the role:

• Strong data analysis and ability to tell a story with data
• Lean Agile portfolio reporting (understanding of Agile change delivery/value, flow & quality)
• Stakeholder engagement (inc. senior & c/d suite level) 
• PowerBI / Actionable Agile or other visual data platforms

• Leadership experience
• A problem solving mind

What’s involved

• Support the business in the measurement of business outcomes by collating and analysing data across all elements of the end to end change delivery ‘system’. This covers all elements of value, flow and quality across people, process and technology 
• Gather leading and lagging measure data and provide consolidated data at the required cadence to support the business to inspect and adapt on their defined business plan outcome hypotheses
• Provide insights into what the data is showing and work effectively with the business to measure the impact of agreed experiments to improve performance
• Define and iterate the value enablement insights capability, ensuring reporting is accurate and at the highest standard working closely with Change Leadership and Finance business partners
• Perform in-depth quantitative analysis of business data to derive meaningful conclusions and insights that lead to actionable recommendations
• Query and analyse complex data from multiple internal and external data sources and create insightful summaries and visualisations
• Communicate complex analyses clearly and concisely to a range of audiences 
• Support the senior leadership team (up to Executive Committee) in understanding whether expected business and customer outcomes are being delivered as per the business plan, offering challenge when alternative strategies or priorities may have to be considered
• Support pillar SteerCo meetings, translating complex information to enable informed decision making 
• Provide reporting, insight and analysis to the senior leadership team in order to inform future strategies
• Review and implement ways to continuously improve the reporting of portfolio performance
• Ensure compliance with company policies, and relevant standards and regulations at all times 
• Strong leadership, performance management, mentoring and development of all line reports. 
• Ensure compliance with organisational and regulatory procedures to improve risk management and ensure strong audit performance. 
• Responsibility for maintaining department risk registers (as applicable), providing evidence and commentary for controls, updates for Mitigation Actions and maintaining control matrices and attestations.
• Acting as a line manager for PMO analyst

Experience & knowledge

• Knowledge of FCA requirements (including individual responsibilities in relation to Consumer Duty)
• Experience in application of the fundamental principles of value delivery, creating flow and defining and delivering quality outcomes
• Proven skills in helping a team adapt to major changes, such as adopting agile practices
• Proficiency in working with a range of data sources including large datasets
• Experience in effectively visualising complex data, designing, presenting and preparing reporting information in multiple formats for different audiences
• Excellent communication and storytelling skills
• Highly proficient skills in Word, Excel, PowerPoint
• Tools – knowledge of creating dashboards through PowerBI/Actionable Agile or other visual platforms
• Experience of senior stakeholder management and presenting to senior stakeholders up to Exec
• Experience of reviewing and improving PMO best practices and ways of working

Skills

• Strong analytical skills including experience of turning data into insights 
• Strong problem solving skills with proven track record of delivery 
• Appreciation of Lean / Agile principles and methods 
• Experienced at building relationships with and managing senior stakeholders
• Excellent communication and interpersonal skills
• Excellent time management and organisation skills 
• Ability to work independently and own work items and deliverables

Behaviours

• Curious mindset & a relentless focus on value
• Structured / scientific thinking and tenacity to drive for improvement
• Self-motivated and enthusiastic
• An organised and pro-active approach
• Ability to influence
• Target driven, and results focused, striving to drive improvements that contribute to the success of the business
• Commercial awareness and acumen with the ability to plan and deliver improvement activities
• Organised and pro-active approach to tasks, taking initiative to make decisions
• Flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values
• Emphasis on attention to detail and accuracy
• Ability to work independently and as part of a team
• Coaches, mentors, empowers and motivates colleagues and direct reports
• Self-motivated and enthusiastic
• An organised and proactive approach
• Ability to work on own initiative and as part of a team
• A flexible approach and positive attitude
• Strives to drive business improvements to contribute to the success of the business

Are you the person we’re looking for? If so, we look forward to hearing from you. Apply today!

We pride ourselves on being a great place to work. Check out our Glassdoor page to see what our colleagues think about working here.

What can we do for you?

People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full here. 

Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.