Porting Specialist (Customer Support Coordinator) [Remote: Austin, TX]

What you'll do:

• Create and process all new ports and installs for new or existing customers accurately and in a timely manner
• Coordinate with global internal resources across Aircall regions (NA, EMEA, APAC)
• Handle project ports and hold the role of project coordinator for porting updates
• Meet deadlines and handle multiple projects and cases at a given time
• Pro-active in taking on tasks and new initiatives
• Closely monitor porting lead times and ensure optimal port turnaround time
• Process orders including placing orders through various software and web-based interfaces, monitoring orders through the Portability life cycle, porting on the status of orders being worked on etc.
• Gain an in-depth understanding of porting and regulatory process and sound knowledge of the Aircall product
• Troubleshoot with the vendor for service impacting issues
• Works with a sense of urgency to ensure all documentation needed for porting gets submitted in a correct and timely way
• Execute basic quality tests to verify the completion of customer requests on Aircall Customer Support team tools (internal software and possible newly developed tools within the company)
• Work closely with Aircall’s underlying local exchange carriers (LEC) to facilitate number transfers
• Contact customers by email and phone to communicate their porting statuses
• Work closely with the Account Executives, Onboarding Specialists, Customer Success Managers and the rest of the customer-facing team to accelerate the porting process
• Represent Aircall with integrity and professionalism at all times in all written and verbal communications

What you'll bring:

• Bachelors’s Degree or equivalent in a relevant field or study preferred
• 1 year or more of professional experience in a corporate setting, prior experience working for a tech startup is a huge plus!
• Strong attention to detail, nothing is too small to go unnoticed
• Comfortable managing several competing tasks and issues in a fast-paced environment
• A natural curiosity for technology and how it works
• The ability to explain technical concepts in an easy to understand way
• Ability to be autonomous and take initiative, and truly own your own success
• Ability to thrive in a fast-paced startup environment
• Ability and motivation to learn new things quickly
• Positive energy!
• A team player attitude to work closely with multiple and global teams