Porting Specialist - Remote based in India

Aircall is a place where voices are valued.

Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections.

Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, or at home – everyone has a voice that is valued.

Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

We are recruiting a Porting Specialist based in Remote India for our international Porting team.

What you will be doing:

• Coordination: Working with carriers and service providers to facilitate the transfer and /or purchase of numbers across multiple countries and regions
• Documentation: Ensuring that all necessary paperwork and authorizations are completed and submitted correctly not only for porting and purchasing but also for regulatory and number management updates.
• Troubleshooting: Addressing any issues that arise during the porting process, such as discrepancies in account information.
• Customer Communication: Keeping clients informed about the status of their porting requests and any potential delays. Answering requirements questions and providing relevant information during the porting or purchase process
• General product Support: Answering basic questions and helping with basic setup for new onboarding customers.

What we are looking for:

• Customer Service Orientation: Providing excellent support to clients and addressing their concerns or inquiries promptly. (experience in customer support is a plus)
• Attention to Detail: Being meticulous in managing documentation and data to prevent errors during the process.
• Problem-Solving Skills: Ability to troubleshoot and resolve issues that may arise during number porting.
• Communication Skills: Clear and effective communication with clients, carriers, and internal teams to convey information and updates.
• Organizational skills: Organizing and managing multiple requests simultaneously, often under tight deadlines.
• Analytical Skills: Assessing and analyzing information to ensure compliance with regulations and to improve processes.
• Adaptability: Staying updated on industry changes and adapting to new technologies and processes.

We know that success comes from smart work and deserves to be recognized and rewarded

We value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.

If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!

Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.

Why join us?

🚀 Key moment to join Aircall in term of growth and opportunities

💆‍♀️ Our people matter, work-life balance is important at Aircall

📚 Fast-learning environment, entrepreneurial and strong team spirit

🌍 45+ Nationalities: cosmopolite & multi-cultural mindset

💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)

At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. 

We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.

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