POS Technical Support Representative

Responsibilities:

• Works with customers, field technicians, and other vendors over the phone and via remote access to troubleshoot the POS equipment. 
• Logs in all support calls into the CRM database with full details of all work performed to resolve the problem. 
• Delivers focused attention to the customer’s needs and requests in order to satisfy him/her by delivering timely, patient, and professional responses. 
• Responds to client inquiries concerning system operation and diagnoses system hardware, software and client problems.
• Monitors the call tracking system and prioritizes workload.
• Utilizes various software tools for monitoring system performance, capacity planning and file management/maintenance.
• Ensures acceptable levels of systems performance.
• Determines the nature of computer hardware and systems software problems and communicates technical guidance and information to users.
• Analyzes, diagnoses, and solves computer related problems to ensure hardware/software usability and provides quick, accurate solutions to user difficulties. 
•  Ensures calls are logged and/or resolved within Service Level Agreement (SLA).
•  Participates in team projects that enhance the quality or efficiency of help desk service.

Qualifications:

• Available to work the early morning shift from 5 AM.
• Excellent verbal and written communication skills.
• Resourceful and motivated to learn. 
• Reasoning and problem solving skills. 
• Strong attention to detail.
• Maintain high standards of personal integrity and work ethic.  
• Excellent time management and organizational skills.
• Ability to manage difficult or emotional customer situations.
• Ability to listen to others without interrupting.
• Customer service experience.
• Hospitality/Restaurant POS experience.
• Experience with Microsoft Windows.

Benefits:

• A growing innovative company with a friendly atmosphere.
• Social Responsibility Initiatives.
• Creative, people-oriented, encouraging working environment.
• Personal budget for a year to raise professional competence.
• We also have our library, and anyone can order new books.
• Internal career development program “Bridge”.
• Cutting-edge technologies and tools.
• Office in the city center with parking for cars, bicycles, and scooters.
• The flexibility enables work-life balance.
• Private health insurance.
• Additional vacation days for each year spent with us.
• Solid salary and annual bonuses for the achieved results.
• Employee referral program.

Salary 1650-1950 EUR gross, depending on experience.