Veeva

Post-Implementation Consultant - Quality (Remote)

Posted 3 Hours Ago

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Hiring Remotely in Madison WI USA

In-Office or Remote

70K-140K Annually

Mid level

Big Data • Cloud • Healthtech • Software • Big Data Analytics

The software company powering the path to the world’s new medicines.

The Role

Provide post-go-live consulting services to customers in the Life Sciences industry focusing on Quality Management Systems and documentation support.

Summary Generated by Built In

Veeva Systems is a mission-driven organization and pioneer in industry cloud helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing Customer Success Employee Success and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC) legally bound to balancing the interests of customers employees society and investors.

As a Work Anywhere company we support your flexibility to work from home or in the office so you can thrive in your ideal environment.

Join us in transforming the life sciences industry committed to making a positive impact on its customers employees and communities.

The Role

Love consulting but tired of the travel? Looking for an opportunity to do something new exciting and with a clear value proposition for your customer? Veeva Systems is looking for a Managed Services Consultant in our Quality team who has a passion for helping customers achieve their business vision.

The Managed Services Consultant is a member of our Professional Services team who provides remote ongoing ad-hoc consulting services to our live QMS Quality Docs (document management) and Training (LMS) customers. In this role you can build long-term relationships and partner with customer administrators at Sponsors and CMOs to deliver solutions that meet their business needs.

This is a remote full-time permanent role with Veeva. There is no work location requirement. This is a customer-facing role with travel requirements at select times of the year for internal or customer events.

Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g. H-1B OPT) for this employment position.

What You'll Do

Provide post-go-live administrative support for multiple clients
Solutioning and configuration of Vault applications to meet customer needs including but not limited to workflows document types security fields page layouts and notifications
Assistance with Quality processes including SOPs Quality Events CAPAs Deviations Change Control Audits and Training
Bulk import/export of content and data
Ad hoc training of users and administrators
Analysis and deployment of new product features
Maintenance of production and sandbox environments
Creation of regular and ad hoc customer reports

Requirements

Experience with configuring/supporting/implementing software in Life Sciences Healthcare or Regulated industry
Customer service or consulting experience
Ability to quickly understand client requirements and needs and articulate potential solutions
Experience fulfilling customer needs and managing expectations
Strong organizational skills with the ability to switch tasks quickly
Excellent verbal and written communication skills

Nice to Have

Project management experience
Understanding of Life Sciences drug development process
Understanding of Life Sciences compliance and validation requirements
Direct experience with systems such as Veeva Vault ETQ Reliance Sparta TrackWise OpenText SharePoint Documentum D2 FirstDoc FirstPoint NextDocs UL ComplianceWire and other quality information management or content management systems

Perks & Benefits

Medical dental vision and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program

Compensation

Base pay: $70000 - $140000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications experience and expected contributions. This position may also be eligible for other types of compensation in addition to base salary such as variable bonus and/or stock bonus.

#LI-Remote

#LI-Associate

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity or expression religion national origin or ancestry age disability marital status pregnancy protected veteran status protected genetic information political affiliation or any other characteristics protected by local laws regulations or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process please contact us at [email protected].

Top Skills

Documentum D2

Etq Reliance

Firstdoc Firstpoint

Nextdocs

Opentext

Sharepoint

Sparta Trackwise

Ul Compliancewire

Veeva Vault

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The Company

HQ: Pleasanton CA

6000 Employees

Year Founded: 2007

What We Do

Veeva is the global leader in cloud software for the life sciences industry. Committed to innovation product excellence and customer success Veeva serves more than 1000 customers ranging from the world’s largest pharmaceutical companies to emerging biotechs. As a Public Benefit Corporation Veeva is committed to balancing the interests of all stakeholders including customers employees shareholders and the industries it serves.