POTS Provisioning Manager

Granite Background & History

Granite is one of the premier communications services providers to businesses across the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.8 Billion in revenue with more than 2,300 employees and is headquartered in Quincy, MA just off I-93 and directly next to the North Quincy T Station on the Red Line. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

o Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 14 consecutive years

o Our Quincy office has an onsite dining facility and a fully equipped state of the art gym that offers daily Cross Fit, Mixed Martial Arts, and Yoga classes available to employees at zero cost.

o Granite's philanthropy is unparalleled with over $200 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

o We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

o Granite was named to Forbes List of America's Best Employers 2022

o Granite was recently named One of Forbes Best Employers for Diversity

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

We are seeking detail oriented, highly motivated professionals that have 1-2 years of experience in a supervisory position. Professionals with provisioning experience in the telecommunications industry would be ideal. This individual will be assigning work, coaching reps and managing personnel. One responsible for all Operations of MAC and OM MAC teams. One responsible for all Conversion and LO teams.

Duties and Responsibilities:

• Assign work or tasks to team members daily
• Manage variable workload to ensure all work is completed timely
• Forecast conditions and implement plan for workload and projects to meet goals
• Coaching and training to develop supervisors
• Hold weekly I-ls with every member of team
• First level of contact for personnel issues
• Perform general tasks, such as weekly reports and administrative paperwork
• Achieve departmental and specific team goals as set by the Provisioning Director
• Stay current on all company policies and procedures, to provide accurate support and guidance to the team

Required Qualifications:

• Proficient with Microsoft Office products, Word, Excel, Outlook
• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Detail-oriented and able to identify and resolve discrepancies
• Strong analytical and problem-solving skills
• Highly motivated, energetic, self-starter
• Availability to work overtime as required
• Great work ethic
• Bachelor's Degree

Preferred Qualifications:

• 1-2 years of Telecommunications industry experience
• 1-2 years of management experience