PR & Brand Strategies Specialist II

About Working at Commerce

Wouldn't it be great to build your career at a bank that's known for helping people with their financial challenges? That's exactly what you'd be doing when you join the team at Commerce Bank. We're looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You'd be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.

No wonder we've been an industry leader for over 155 years and have developed a reputation as a great place to work in the financial services world. If you'd like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We're always looking for the best and brightest.

Essential Functions

• Maintain metrics dashboard with oversight
• Provide intelligence on customer complaints, societal issues and reactive inquiries with guidance from senior team members
• Assist in information gathering and developing biographies and source sheets
• Support the Marketing team with analytics and customer insights
• Draw reasonable and actionable conclusions from analytic summaries and recommend changes to existing policies and processes based on analytic conclusions with supervision
• As directed, works with multiple departments such as Legal, Compliance, Contact Center, lines of business, Talent Management to gather information for reactive responses and decisioning
• Draft proactive news releases and talking points
• Contribute to assigned content gathering, generation, planning, posting, writing, content development, community management and paid digital media associated with PR, content and social media content production with supervision.
• Plan and write posts for social media that supports press releases within scope of responsibility
• Participate in low-risk, low reach brand reviews of co-marketing opportunities to ensure quality and consistency with the Commerce brand guidelines
• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Intermediate understanding of PR/earned media best practices
• Ability to manage multiple priorities with a strong sense of urgency
• Ability to respect, protect and maintain highly confidential and sensitive information
• Ability to display sound judgment and creative problem-solving skills
• Excellent copywriting, editing and proofreading skills
• Ability to work on multiple projects at once, collaborate in a team environment, and interact directly with stakeholders
• Strong professional demeanor
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Intermediate level proficiency with Microsoft Word, Excel, Outlook & Teams

Education & Experience

• Bachelor's degree in Public Relations, Communications, Marketing, Journalism or related field or equivalent combination of education and experience required
• 3+ years related marketing, communications or PR experience required
• Financial services experience preferred
• Experience with Google Analytics, SEO and social media metrics preferred

Location: 8000 Forsyth, St. Louis, Missouri 63105

Time Type:

Full time