Practice Director, Decision Support Consulting

What you'll do in this role:Strata offers a market-leading healthcare finance platform, including both software and service solutions for financial analytics, planning and performance that works with over 400 health systems across the country. As the Director of our Decision Support team, you'll be responsible for the operational management of the team that implements and optimizes the Decision Support suite of StrataJazz®. Decision Support is rated #1 in KLAS and is known as the "gold standard" for understanding cost and margins. You will partner directly with and provide guidance to key team members and executive stakeholders at the largest health systems in the world.We are looking for an experienced, innovative, collaborative leader to manage, deliver, and continue to scale the operations of our Decision Support team. In this role, you will:

• Lead the team responsible for implementation and optimization of the Decision Support modules (Cost Accounting, Revenue Analytics); responsibilities of the team include configuring the user requirements, validating functionality, developing complex contract models for Government and Commercial payors including both hospital and professional billing, building reports, developing workflows, and testing key features of the software.
• Apply expert knowledge of implementation and large project processes, providing strategic direction, making decisions, and solving complex problems to move the business forward.
• The role is responsible/accountable to leading the team to support outcomes in the 3 pillars of Client Services:
• Client Satisfaction: Lead a time of approximately 50 people to ensure we deliver a consistently high quality, high touch client experience
• Quality of the implementation
• Communication, responsiveness, and relationship building
• Delivering on time/on budget
• Managing client escalations and acting on feedback
• Team Engagement: provide an outstanding place for the team to work and build their career
• Meaningful work
• Feedback and coaching to learn, improve and advance their career
• Opportunities to be involved in internal initiatives that improve our experience for the team and clients

• Manage and mentor senior/experienced leaders to support ongoing growth of the team, specifically strong consulting, analytics, and client management skills in partnership with team development resources.

• High Performance Operations: Working with Client Services Operations, manage operations within the Decision Support team to enable Strata to achieve business objectives
• Work to schedule and match staffing with client projects
• Monitor team capacity to achieve billable targets, while managing workloads
• Work to ensure projects are delivered on budget

• Partner with various teams across the organization, including Product Management, Business Development, and Operations, serving as a subject matter expert on a variety of service delivery processes (RFPs, project scoping, product feedback, project scheduling, resource management, etc.)
• Independently handle client escalations, including but not limited to leading calls for escalation issues, define/develop action plans, de-escalate to avoid need for senior management intervention, etc.
• Identify opportunities to create value and drive business results, working creatively and proactively with other Strata Practice Leaders and Program Leaders to deliver full-service solutions to our client base, including client network programs, advisory services, and staff augmentation services.

How we workWe have the flexibility to support hybrid work - our campuses are located in Chicago, IL and St. Louis, MO. Regardless of location, you'll have the chance to visit our Chicago headquarters throughout the year!What we're looking for:

• A Bachelor's degree or foreign equivalent, preferably in Finance, Business Administration, Healthcare Management
• MBA or MHA preferred
• 10+ years of operational leadership in a consulting environment; preferably in healthcare and/or technology implementation
• Demonstrated competency in designing and improving processes, scaling software + services offerings, and/or managing consulting teams
• Strong analytical and quantitative problem-solving skills, with the ability to effectively communicate complex ideas and concepts effectively.
• Ability to make real-time autonomous decisions when conditions change, based on understanding of the context, business objectives, and client needs
• Servant-leader mindset with the ability to manage multiple resources across multiple locations who are working on complex projects simultaneously
• Advanced written and verbal communication with the ability to interact effectively with a wide variety of internal and external stakeholders
• Excellent presentation and listening skills, with ability to think quickly and deliver a consultative response
• Strong project management skills with the ability to manage multiple projects and team members at one time
• Advanced Microsoft Excel and Power Point skills
• Preferred:
  • Understanding of healthcare billing, finance, functions that drive cost accounting processes and/or understanding of health system payor contracting
  • Fluency with both healthcare clinical and administrative data

Thinking about applying?Research shows that women and underrepresented groups tend to apply to jobs only when they check every box on a job posting. If you're currently reading this and hesitating to click "Apply" for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.Should you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please reach out to [email protected]. Here @ Strata…Who we are:We are committed to our mission to help heal healthcare. Our culture is driven by our people solving problems together. We embrace learning, collaboration, and continuous career growth. Together, we lift our customers, our products, our company, and our community. We believe that each of our team member's unique perspectives and experiences is what drives innovation and positive change. Our individual differences are what make us a more forward-thinking organization. We foster a culture of inclusion, equity and belonging, regardless of race, religion, disability, sex, sexual orientation, gender identity or national origin. Our values:Here at Strata, we are guided by a set of principles called the StrataWay. These values keep us honest and ensure that we are always representing ourselves and our organization as best we can. They are at the core of who we are and how we support one another.

• Serve: We partner with our customers to provide quality solutions that will make their lives easier. We extend service to our community to drive purposeful change.
• Pro: We show up every day as the best version of ourselves. We treat others as we would want to be treated (and then some). We commit to getting better every day in everything that we do, upholding the highest level of integrity even in the face of challenges.
• Rock: Our work makes a meaningful impact, no matter what role we play on the team. We are open and receptive to new ways of doing things, always innovating, and never becoming complacent.
• Grow: We are life-long learners and embrace change that will help us grow professionally and personally. We embrace a culture of feedback and acknowledge that progress is more important than perfection.

Our Impact:Strata Decision Technology provides an innovative set of software and service solutions to help healthcare providers better analyze, plan, and perform in support of caring for their community and reducing the cost of care. Our customer base includes over 2,000 hospitals and over 400 healthcare delivery systems which equates to 50% of US healthcare. Founded in 1996, our mission is to Help Heal Healthcare™. For more information, please go to www.stratadecision.com.Strata is committed to fair and equitable compensation practices. This role is eligible for bonus based on both individual and company performance. Find out more about Strata benefits here.