Practice Quality Manager, Revenue Cycle

We are seeking a highly skilled and experienced Practice Quality Manager, Revenue Cycle to join our Insurance Operations team. The Practice Quality Manager will oversee day-to-day insurance operations, ensuring compliance with regulatory requirements, manage Insurance Coordinators, maintain productivity metrics, and lead continuous improvement activities. The Practice Quality Manager will play a key role in growing and refining insurance related workflows to support the strategic business objectives set forth by Found, and will be responsible for creating infrastructure that increasingly delivers an exceptional experience for healthcare providers and Found members alike. In addition to enhancing current insurance operations, the Practice Quality Manager will have the opportunity to lead their growing team through scope expansion as Found begins partnering with payers.

• Manage the daily operations of the insurance coordination team to include productivity/efficiency, quality/denials, and ensuring adequate tooling, workflows and staffing levels to maintain insurance services
• Hire, train, supervise, and evaluate insurance team colleagues, including insurance coordinators as well as future roles such as schedulers, billing and coding specialists, denials and appeals specialists, and others
• Ensuring that team members comply with all relevant laws, regulations, policies, and procedures
• Provide guidance and direction to team members, ensuring that they have the resources, tools, and information they need to perform their jobs effectively.
• Monitoring the performance of the team, providing feedback, and taking corrective action as needed to ensure that the team is meeting or exceeding performance standards.
• Collaborating with other healthcare and operational professionals to ensure increased access to comprehensive obesity care.

• 2+ years experience in a practice management role (or other similar healthcare administration supervisory or management role), preferably 1+ year managing a team in a remote setting
• 3+ years of experience in a healthcare setting (i.e. clinic, medical office, pharmacy, health insurance company, etc.)
• Excellent communication skills, including the ability to explain complex medical or insurance information in plain language, listen actively, and build rapport with providers and members alike
• Ability to work compassionately and effectively with the public, as well as working with colleagues at all levels of the organization
• Passion for delivering safe, high-quality, and equitable obesity healthcare
• Strong aptitude for problem solving, ability to identify and address barriers in a fast-paced environment
• Demonstrated ability to prioritize and manage multiple tasks and projects at various stages of completion, and ensuring their successful completion
• Exceptional organizational abilities, with the ability to organize and prioritize competing priorities
• Must be comfortable using technology, including electronic health records, coding and billing software, and/or other healthcare practice software.  Must also have demonstrated proficiency with spreadsheets