Pre-Arrival Specialist

Position Description

The Pre-Arrival Specialist will partner with the Retreats booking team to ensure consistent communication regarding the retreat experience, help call center agents with clear answers to questions during the booking process, and proactively uncover new ways to increase sales. 

Work Location

Remote

Responsibilities 

• Collaborate with the Los Angeles based Retreats call-center team on the quality of sales scripts and continuously improve and evolve the scripts and processes 
• Serve as a brand ambassador for Sensei services and philosophy in meetings with external partners
• Define and implement standard operating procedures for pre-arrival processes, including data entry 
• Support the reservations team in the day to day operations and design and conduct ongoing training on the retreat offerings 
• Proactively identify new opportunities to increase sales by introducing improved sales techniques, brand messaging, processes, pre-booking guest experience, etc. 
• Act as a liaison between Retreats team and call center team 

Qualifications

• Associates degree or greater is required; studies in hospitality or sales preferred 
• Strong ability to collaborate with external stakeholders 
• Understanding of sales best practices 
• 5+ years of experience with sales in the hospitality industry 
• Must possess excellent written and verbal communication skills 

About Sensei

Founded by Dr. David Agus and Larry Ellison, our ecosystem of products and experiences is designed with one intention: to empower you to grow well and lead the world toward greater wellbeing.

Based on Dr. Agus’ philosophy, Sensei believes we can guide our guests to greater wellbeing by offering experiential movement, rest and nourishment classes and programs. The launch of the Retreats wellness brand took place on Lana’i, Hawaii in partnership with Four Season’s lodging and food offerings by Nobu.  In this location, Sensei Porcupine Creek, Sensei is operating the lodging operation, as well as world-class golf, tennis, spa, fitness, movement, nutrition, meditative, enrichment and body assessment facilities. In addition, Sensei will run the F&B operation, as part of a licensing agreement with Nobu. Sensei programs and continuing learning sessions are high-touch, evidence-led and supported by the latest technology.  You can read our story here.

Traits We Value 

• Loves a good challenge
• Resourceful and adaptable
• A strong sense of curiosity
• Embraces feedback and constantly seeks to improve
• Collaborative and knows how to get things done as part of a team

Compensation & Benefits  

• Competitive compensation and benefits package
• 401k and FSA plans
• Subsidized gym membership
• Wellness Benefit

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, sex (including gender identity or expression; pregnancy, childbirth, or related medical conditions), sexual orientation, age, religion, color, ancestry, disability (including association or relationship with an individual with a disability), marital status, National Guard obligation, genetic test results, arrest and court records, reproductive health decision, domestic or sexual violence victim status, breastfeeding requirements, assignment of income for child support obligations, or credit history or report.