Pre-Sales Solution Engineer

Boston Dynamics is a world leader in mobile robots, tackling some of the toughest robotics challenges. For years, our awe-inspiring viral videos on YouTube have shown the world what remarkably capable robots can do. Now we are quickly becoming a recognized leader in automation solutions for industrial applications and warehouse logistics.

As an Engineer supporting the sales organization for Spot, our quadruped robot, you will help highlight the "art of the possible," and guide customers on the journey of making mobile autonomous robots part of their day-to-day operations. You'll accomplish this by showcasing our robot's abilities, and incorporating any relevant sensors, communications, software, and services into a wider solution that our customers will need to succeed. You will also be called upon to assist the sales team in writing memorandums of understanding (MOUs) and technical documents, and serve as the "first line of defense" for the Support team when new or prospective customers are working with Spot.

To thrive in this role, you must provide the necessary depth and breadth of knowledge to build trust on the part of a customer, to serve as their voice to product management by filtering their feedback into meaningful product roadmap features, and enable our salespeople to showcase all the best that Boston Dynamics has to offer. You'll need to leverage knowledgeable, empathetic communication to effectively explore use cases with operators of Spot and guide them on the path that brings the fastest value from the robot.

Day to day activities:

• Conduct engaging but technically-focused in-person demonstrations of our robots' capabilities to a wide variety of audiences
• Become the customer's trusted advisor, providing a realistic perspective on what is possible with mobile autonomy without sacrificing the momentum of excitement that our robots bring
• Interface with our customers' information technology and information security teams to address their questions and requirements for incorporating Spot into their enterprise networks
• Leverage ecosystem knowledge to recommend any appropriate actions, pre-requisites, or 3rd-party additions to the sum total of a solution that involves our robots
• Training customers and partners on our robots' integration capabilities (API, electrical, and mechanical) in order to build applications and payloads that fit their mission
• Fulfill requests for information (RFIs) from customers, serve as the single point of contact for security and compliance inquiries, and draft memorandums of understanding (MOUs,) as well as CRADAs
• Interface with product management to provide constructive customer feedback, addressing common blockers to widespread adoption

Required Skills:

• Bachelor's degree in a technical discipline is preferred
• Minimum 5 years experience in a customer facing technical role
• Strong public speaking skills and experience with presenting to audiences of mixed technical backgrounds
• Proficient knowledge of Linux-based operating systems
• Proficient knowledge of TCP/IP networking, routing, and information security strategies
• Coding experience in Python and/or C++
• Ability to accommodate 30%-50% travel
• Experience with some variety of wireless digital communication systems such as WiFi deployment, mesh radio networks, or cellular systems
• Valid driver's license with a good driving record
• Ambulatory movement with the ability to lift 70lbs
• Valid Passport
• Familiarity with industrial security and safety standards such as NIST, ISTM, CE, RoHS a plus
• Experience working with public sector customers (DoD, 3-letter agencies, police, federal and municipal government) a significant plus

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas for this position.

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