Predictive Analytics Analyst - Intermediate

Company Description

Arthur Grand Technologies (www.arthurgrand.com) is in the business of providing staffing and technology consulting services. We have doubled our revenue year over year for the past 5 years. This speaks to the long-lasting relationship and customer satisfaction that we have built in this short span of time. Our company is managed by a team of professionals who worked for big 5 consulting firms for 20+ years. 

We are a minority owned staff augmentation and technology consulting company
To keep our valued employees, we need to keep them engaged in challenging, interesting work, offer market-relevant benefits and provide continued opportunities for professional growth.

Job Description

Arthur Grand Technologies is currently seeking a highly motivated and Skilled Predictive Analytics Analyst - Intermediate for one of our clients

Position: Predictive Analytics Analyst - Intermediate

Location: Toronto,Ontario Canada (Hybrid – 2 days onsite per week)

Duration: Short Term Contract 

Must Haves:

• Bachelor's degree or diploma in Computer Science, Information Technology, Business Administration, or related field.
• Minimum 2 years of experience in IT service management, AI/ML, or related field.
• Proven experience with AI and machine learning technologies, such as natural language processing, predictive analytics, or automation.

Description

Metrolinx's Innovation and Information Technology office is seeking an innovative AI Strategy Analyst to join our IT Service Desk team. The successful candidate will be responsible for developing and implementing AI-driven strategies to enhance the efficiency, effectiveness, and customer experience of our IT Service Desk. This role will leverage AI and machine learning technologies to analyze service desk data, identify opportunities for improvement, and recommend solutions to optimize our service delivery.

Responsibilities:

• Develop and implement AI-driven strategies to improve IT Service Desk operations, including automation, chatbots, and predictive analytics.
• Analyze service desk data to identify trends, opportunities for improvement, and areas for automation.
• Collaborate with stakeholders to design and implement AI-powered solutions, such as virtual agents, knowledge management systems, and automated workflow tools.
• Conduct feasibility studies and proof-of-concept projects to evaluate emerging AI technologies.
• Work closely with IT teams to integrate AI solutions with existing service desk tools and processes.
• Monitor and report on key performance indicators (KPIs) to measure the effectiveness of AI-driven initiatives.
• Stay up-to-date with industry trends, best practices, and emerging AI technologies
• Provide training and support to service desk staff on AI-powered tools and processes.
• Provide excellent customer service via telephone, email, and chat in support of the frontline team when required.
• Work with ITSD management to develop business cases and proposals to secure funding and resources for AI initiatives.

Thanks,

Afrah Faiza

Arthur Grand Technologies Inc

Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)

Additional Information

All your information will be kept confidential according to EEO guidelines.