Job Description
About Us:
We love going to work and think you should too. Our team is dedicated to trust customer obsession agility and striving to be better everyday. These values serve as the foundation of our culture guiding our actions and driving us towards excellence. We foster a culture of performance and recognition allowing us to transform growth as we enable our employees to do the best work of their careers.
This role is open to candidates based in or near Austin TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor we hire within our Centers of Energy—vibrant locations where our teams connect collaborate and innovate.
To learn more about life at LogicMonitor check out our Careers Page.
What You'll Do:
LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises cloud and edge environments. By anticipating issues before they strike optimizing resources in real time and enabling faster smarter decisions LogicMonitor helps IT and business leaders protect margins accelerate innovation and deliver exceptional digital experiences without compromise.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view as seen in minimal churn rates expansion business and exciting new customer references. In fact LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work® and named one of BuiltIn's Best Places to Work for the seventh year in a row!
Here's a closer look at this key role:
Provide technical support to LogicMonitor Premier Support customers via chat ticket and phone.
Act as the dedicated Premier Support Engineer for up to 8 assigned accounts.
Schedule and Lead Premier Support kickoff calls in collaboration with the Customer Success Team.
Conduct quarterly health checks for assigned accounts.
Address issues identified during health checks with scheduled remediation sessions.
Perform daily weekly and monthly proactive support checks to maximize value for assigned accounts.
Contribute to one operational efficiency project each quarter to enhance the Premier Support offering.
Serve as a liaison between clients and internal development for escalated issues including product enhancements bug resolutions and product education.
Contribute to the Support Knowledge Base quarterly.
Bachelor Degree or equivalent experience.
Strong troubleshooting skills and methodology.
3+ years supporting or administering SaaS ITIM products.
3+ years of experience in Linux Windows network administration including IT help desk support or IT operations.
Proficient in scripting and able to write basic scripts.
3+ years experience with cloud platforms (AWS Azure etc.)
Familiarity with help desk tools like Zendesk or Jira.
Excellent English communication skills (written and verbal).
Availability to work M–F: 7–4 PM CT 8-5 PM CT 9-6 PM CT or 10–7 PM CT.
Experience using AI tools to enhance productivity innovation or problem-solving.
Residents of California click Here to view our California Applicant Privacy Notice.
Anticipated Application Close Date: 08/03/26
LogicMonitor is an Equal Opportunity Employer
At LogicMonitor we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated and all employees feel inspired and supported to contribute their best.
For us equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
Work Authorization:
At this time we are able to consider candidates who are authorized to work in the United States on a full-time permanent basis without requiring new or initial employer-sponsored work authorization.
Candidates who currently hold valid U.S. work authorization that can be transferred to a new employer (such as certain H-1B statuses) may be considered on a case-by-case basis.
We are not able to provide new sponsorship for employment-based visas that require an initial petition or application by the employer.
LogicMonitor is dedicated to fostering a culture of transparency and fairness including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States.
Compensation packages at LogicMonitor for eligible roles include base salary a variable plan depending on role along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position determined by work location and additional factors including job-related skills experience interview performance and relevant education or training. As part of our holistic compensation philosophy your package will also include but is not limited to: Comprehensive health dental and vision coverage generous parental leave policies access to our Employee Assistance Program and various Wellness programs a 401K with company matching a Lifestyle Spending Account and an unlimited vacation policy. For more information on our benefits see our careers page.
Our goal is to ensure an accessible and inclusive experience for every candidate.
If you need a reasonable accommodation during the application or interview process under applicable local law please submit a request via this Accommodation Request Form.
Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.
Skills Required
- Bachelor Degree or equivalent experience
- Strong troubleshooting skills and methodology
- 3+ years supporting or administering SaaS IT Infrastructure Management (ITIM) products
- 3+ years experience in Linux Windows network administration IT help desk support or IT operations
- Proficient in scripting and able to write basic scripts
- 3+ years experience with cloud platforms (AWS Azure etc.)
- Familiarity with help desk tools like Zendesk or Jira
- Excellent English communication skills (written and verbal)
- Availability to work M-F in specified CT shifts (7-4 8-5 9-6 or 10-7 CT)
- Experience using AI tools to enhance productivity innovation or problem-solving
What the Team is Saying
LogicMonitor Compensation & Benefits Highlights
- Healthcare Strength—The package includes multiple medical dental and vision options with HSA/FSA support mental‑health resources (Calm EAP) and specialty coverage such as infertility and transgender‑inclusive care. This breadth signals strong core health protection alongside modern specialty coverage.
- Parental & Family Support—Access to Maven for fertility family planning parenting/pediatrics and menopause plus adoption assistance and generous parental leave underscore robust family‑building support. This mix covers both leave and ongoing guidance across life stages.
- Leave & Time Off Breadth—U.S. employees are offered unlimited vacation alongside a separate sick/personal day bank and quarterly paid volunteer time. This structure emphasizes flexibility while preserving dedicated time for health and community involvement.
LogicMonitor Insights
What We Do
LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises cloud and edge environments. By anticipating issues before they strike optimizing resources in real time and enabling faster smarter decisions LogicMonitor helps IT and business leaders protect margins accelerate innovation and deliver exceptional digital experiences without compromise. For more information visit www.logicmonitor.com and our blog or follow us on LinkedIn X Facebook and YouTube.
Why Work With Us
We love going to work and think you should too. We are customer-obsessed work as one agile team and strive to be better every day while building trust. These are our core values. So it's no surprise that we work hard and genuinely have fun working with each other as we expand our global presence and achieve record-breaking success.
Gallery
LogicMonitor Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We call our offices Centers of Energy because they’re where we accelerate work spark creativity and ignite our culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.
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Date Posted
07/02/2026
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