Prenatal Program Coordinator OB/GYN

POSITION SUMMARY:

This is the key administrative position for Prenatal Care Coordination, for the department of Obstetrics and Gynecology at Boston Medical Center; the largest safety net hospital in Boston. The Prenatal Program Coordinator will be responsible for meeting prenatal metrics (including ACO), tracking patient/provider continuity, analyzing and presenting prenatal data and be the key administrative oversight for all prenatal services.

The prenatal Program Coordinator will assist in the design of performance objectives, implement and monitor programming to meet desired outcomes.

Along with the medical director and operations managers, the program coordinator will plan for the needs of the clinic and other related duties.

Position: Prenatal Program Coordinator

Department: OB/GYN Clinic

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Assists in the development of short and long term plans for programs, monitor progress, assure adherence and evaluate performance
• Supports OB/GYN leadership in design of performance objectives and implements and monitors programming to meet desired outcomes
• Meet ACO and BMC OB metrics regarding prenatal care guidelines, including outreach and triage to all positive pregnancy tests reported from BMC
• Responsible for reporting on key data points such as Prenatal Care access, no show/cancelation rates, appointment lead times and provider schedule utilization
• Reviews all Prenatal New Visits and ensures appropriate scheduling of next visit
• Identify patients who are lost to care through the OB Active Episodes Report
• Improve and maintain continuity for all prenatal patients (including high risk, specialty clinics) on a weekly basis
• Actively manages Epic Pool communications and assists with urgent scheduling
• Track prenatal labs and flag providers when follow up is requires
• Organize training seminars to address staff education related to prenatal care coordination
• Responsible for creating and updating of prenatal care coordination SOPs
• Organizes and establishes meetings on regular basis with designated individuals to foster positive relationships
• Ensures positive patient and provider experience
• Manage the master list of "No Show" prenatal and ATU patients
• Manage the master "recall" list for Prenatal patients
• Reports adverse events or incidents and patient feedback/comments to supervisor
• Maintain security of medical records and patients' health information according to HIPPA standards
• Attend on-site/off-site community engagement activities, clinic events, and/or training as needed
• Must adhere to all of BMC's RESPECT behavioral standards.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

EDUCATION:

• Bachelor's Degree (or equivalent combination of formal education and experience) required.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

• None

EXPERIENCE:

• Minimum of 3 years related experience. Hospital experience is a plus.

KNOWLEDGE AND SKILLS:

• Ability to work independently and exercise excellent judgment
• Superior professionalism and effective communication skills required
• Creative and innovative thinker, who actively presents new opportunities, proposes solutions and recommends best practice
• Excellent data collection, analysis, and presentation skills
• Superior written and oral English language comprehension skills
• Ability to adapt to changes in healthcare delivery at local and systems level
• Strong organizational and project management skills that reflect ability to preform and prioritize multiple tasks seamlessly with excellent attention to detail
• Ability to work cooperatively as a team member
• Able to maintain professional boundaries
• Considerable knowledge of principles and practices of working with diverse populations
• Excellent case notes and documentation skills
• Ability to be flexible and meet performance expectations within a changing environment
• Ability to manage multiple priorities and manage time effectively to meet established timeliness for work completion
• Skilled at engaging with patients-build rapport, trust
• Demonstrated commitment to reproductive health causes
• Cultural sensitivity and comfort with a wide range of racial and ethnic populations. Bicultural/Bilingual competency a plus.