Preneed Customer Service Representative
Company
Global Atlantic Financial Group
Location
Des Moines, IA
Type
Full Time
Job Description
COMPANY OVERVIEW
Global Atlantic Financial Group is a leader in the U.S. life insurance and annuity industry, serving the needs of individuals and institutions. Global Atlantic is a wholly-owned subsidiary of KKR, a leading global investment firm that offers alternative asset management across multiple strategies and capital markets solutions.Â
We are looking for a diverse team of talented individuals who reinforce our culture of collaboration and innovation. We are dedicated to the career development of our people because we know they are critical to our long-term success. Join our team and come grow with us.Â
The KKR-Global Atlantic partnership - The Global Atlantic StoryÂ
Greenhouse is our scheduling tool and we communicate through their systems. At times, your email may block our communications. Please be sure to check your SPAM so that you do not miss critical information about our process, including scheduling.Â
This position is not eligible for visa candidates now or in the future. We have lifted our vaccination requirement at this time.
Location Options: Des Moines, IA ($19.54 per hour) or Batesville, IN ($17.58 per hour)
Start Date: April 22, 2024
Training Duration: 6-8 weeks (Monday-Friday, 8:30 am - 5:00 pm EST)
Post-Training Schedule: Hybrid schedule (3 days in the office, 2 days from home)
Working Hours: 8-hour shift, Monday-Friday, start time between 9:30 am - 10:30 am EST
Perks and Benefits:
- $3,500 sign-on bonus (including $500 cash and $3,000 equity)
- All IT equipment provided
- Hybrid work schedule (2 days at home, 3 days in the office)
- Free lunch and parking
- $500 referral bonus
Responsibilities:
- Understand insurance products, procedures, and system capabilities
- Provide excellent customer service by responding to inbound calls
- Document phone conversations and written communication
- Resolve telephone inquiries from contract parties
- Identify and proactively solve problems or issues
- Answer customer questions and explain Global Atlantic products
- Investigate and resolve client requests or complaints
- Build strong customer relationships
- Report to work on scheduled shift and have calls recorded for quality assurance
- Act as the main contact for assigned sales representatives, accounts, and states
- Provide technical and operational support to clients and agents
- Use reporting tools and judgment when supplying reports to external customers
- Participate in team meetings and cross-functional groups
- Understand commission triggers, payments, and chargebacks
- Perform other assigned duties by management
Required Qualifications:
- Bachelor's degree or equivalent work experience
- 1+ years of customer service experience
- Strong PC and software skills, including Microsoft Office
- Insurance industry knowledge is a plus
Preferred Qualifications:
- Ability to grasp new products, concepts, and procedures
- Understanding of the industry, sales process, and distribution channels
- Strong attention to detail and organizational skills
- Excellent interpersonal and team skills
- Strong written and oral communication skills
- Excellent phone presence and presentation
- Ability to maintain a positive attitude in difficult situations
- Demonstrated flexibility with schedules and time management
#LI-AM1
#LI-HYBRIDÂ
TOTAL REWARDS STATEMENTÂ Â
Global Atlantic’s total rewards package is reflective of our corporate values, particularly diversity, excellence and innovation, with a focus on inclusion, pay equity, and flexibility. We are proud to support your personal and professional growth and well-being through programs such as educational assistance, virtual physical therapy, remote/onsite fitness reimbursement, a medical second opinion program, pet insurance, military leave, parental leave, adoption assistance, fertility and family planning coverage. We strive to foster a culture of total well-being through community outreach and charitable giving programs.
We are active in our communities-
- New York:Â StreetWise Partners, Covenant House, Partnership for New York City, City Meals on Wheels, Habitat for Humanity, Billion Oyster Project
- Boston: Cradles to Crayons, Boston’s Healthcare for the Homeless, Thompson Island Outward Bound, Rosie’s Place, Catie’s Closet, Project Bread, Rise Against Hunger, Space to Thrive
- Hartford: Junior Achievement, Habitat for Humanity, Oliver’s Pajama, United Way
- Indianapolis: Elevate Indianapolis, Gleaners Food Bank and the Juvenile Diabetes Research Foundation
- Batesville: So Loved Ripley County Foster Closet, Safe Passage Family Shelter, YES Home Juvenile Rehabilitation, Ripley County Community Foundation
- Des Moines: United Way of Central Iowa, Meals from the Heartland, Junior Achievement, Math Motivators, Bidwell Riverside, Orchard Place, Knock and Drop
- Berwyn/Wayne: Habitat for Humanity, Chester County Food Bank, Surrey Services, For Pete’s Sake Respite
- Bermuda: Keep Bermuda Beautiful, Center Against Abuse, Truck Island Nature Reserve, Bermuda Economic Development Corporation
Social platforms provide an environment to collaborate with others and participate in friendly competitions towards achieving physical, emotional and financial well-being. Our highly competitive health, retirement, life and disability plans can be tailored to best suit your needs and those of your whole family.
Global Atlantic is committed to creating an inclusive environment where everyone can meaningfully contribute to our success. We are proud to be an equal opportunity employer and we do not discriminate in employment on any basis that is prohibited by federal, state or local laws. More than that, we strive to be inclusive of all backgrounds and experiences, which we feel gives us a competitive advantage in the market and within our firm. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
Employees who require an accommodation to perform the essential functions of their job will participate in an interactive process which may include providing documentation. If you are hired and require an accommodation for any protected status, please email [email protected].
Please click on the links below to learn more about Global Atlantic.Â
Global Atlantic Privacy Statement
Our employees are in the office 4 or 5 days a week in Hudson Yards, NY and 3 days a week in all other offices. If you have questions on this policy or the application process, please contact [email protected].
Date Posted
03/16/2024
Views
19
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