Prescriber Contact Representative - Express Scripts

***You must live within a 50 mile radius of the Cigna St. Louis, MO or Columbus, OH office***

Are you ready to step into a position that combines your communication skills, attention to detail, ability to multitask and unrelenting drive to help others? As a Customer Service Associate Representative, you’ll be part of a dedicated team which ensures that our customers receive accurate and timely information about plans and costs. You will be on the front lines with doctors’ offices, providing formulary information and responding to phone inquiries with care and detail.

How you’ll make a difference:

• Be a superstar in the eyes of providers and patients alike: Initiate phone calls with physicians’ offices to deliver formulary information as well as handle inbound and outbound calls to educate patients on plan design and cost. 
• Use your expert problem solving skills to help our patients be at their best every day: Work with patients and doctors to research issues with medication coverage to help patients get the medication they need.
• Juggle multiple tasks without sacrificing attention to detail. You will be busy handling multiple requests at any given time as well as documenting information from your conversations in our computer system.

What You Should Have: 

• High School Diploma / GED required 
• 1+ year of Contact Center experience
• General PC knowledge including Microsoft Office 
• Excellent communication skills (verbal and written) 
• Pharmacy Technician experience/education preferred but is not necessary
• Availability to work Monday - Friday 9:00am-5:30pm Eastern Time

What you’ll love about working here: 

• Fun, friendly, and unique culture – Bring your whole self to work every day!
• Choice of three unique medical plans 
• Prescription Drug, Dental, Vision and Life Insurance 
• Employee Contributions for HRA and HSA accounts 
• 401K with Company Match 
• Paid Time Off and Paid Holidays 
• Tuition Assistance 

NOTE: We are currently training and working in a work at home environment, and you will be required to have reliable internet connectivity provided through a wired connection. A mobile or hot spot environment is not acceptable and you may need to purchase an Ethernet cord depending on your current set up Working from home is subject to change based on performance, and that we may ask you to come to site occasionally for meetings/trainings.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

Qualified applicants with criminal histories will be considered for employment in a manner
consistent with all federal, state and local ordinances.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.