Pricing Operations Specialist

Join the team as our next Pricing Operations Specialist. 

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

The Twilio Communications Business Unit is establishing a new Global Pricing Operations team to manage the critical data, systems, and processes used to price our products and services worldwide.  We are hiring for a new role that will be responsible for a range of administrative day to day tasks, requiring an analytical mindset and comfort working with large volumes of data.  This role will also include select project-based tasks as well as creating documentation and establishing best practices for the Pricing Operations Team.  Successful candidates will have a sharp attention to detail, ability to work independently with limited supervision, and comfort with both qualitative and quantitative responsibilities.  This role and team will be part of the overall Global Pricing organization and collaborate closely with teams such as Pricing Strategy, Product Management, and Finance.

In this role, you’ll:

• Responsible for the day-to-day management of data used for pricing and cost of products and services for Twilio’s Communications Business Unit.  Includes products related to text messaging, voice, video, email as well as professional services and customer support.
• Updating and synchronizing price and cost data across multiple tools and systems used for transacting customer orders, billing customers, and internal revenue and cost reporting.
• Managing the intake process to receive and enter pricing and cost data from other teams such as Pricing Strategy and Product Management.
• Owning quality control and accuracy of pricing and cost data.
• Notifying impacted teams when pricing and cost data is entered and updated in Twilio business systems.
• Perform ongoing and ad hoc analysis on how pricing or cost changes may impact the business, such as customer profitability impact or product profitability impact.
• Identify and implement process improvements in the pricing operations workflow.

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Data entry skills with strong attention to detail.
• High level of experience and comfort with industry standard productivity tools, such as Google Suite or Microsoft Office.  Spreadsheet experience is a must.
• Full proficiency in English: written, verbal, and listening
• Experience working within business processes, collaborating directly with other teams to source data and requirements and pass completed projects to dependent teams downstream.
• Experience working with Customer Relationship Management (CRM) software.  Salesforce strongly preferred.
• The default expectation is to work during normal US business hours (9am - 5pm), with some flexibility in time zone alignment within the US.
• Comfort in a fast-paced environment with limited supervision.  Flexibility and adaptability as processes are defined and evolve over time is a must.  Must be comfortable working in a remote environment.

Desired:

• 1 year of administrative or business process experience (Sales Operations, Order Management, Finance) in the enterprise technology sector.
• Experience working with business intelligence or data applications, such as Tableau or Microsoft Power BI (Tableau strongly preferred).
• Experience operating within industry standard enterprise software commercial business processes, such as Quote to Cash or Configure-Price-Quote systems (CPQ).

Location 

This role will be remote based in our Bogota, Colombia. 

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.