Pricing Workflow Coordinator

THE ROLE

The Pricing Workflow Coordinator will report to, work directly with, and support a team of general valuers and other core team members in ensuring that enquiries are dealt with in a timely manner. The candidate will assist departments and facilitate consignments of a multi-departmental nature, liaising with internal stakeholders i.e. specialist departments, regional offices, business-getters etc. and, at times, will be client-facing. The candidate will aim to increase results by decreasing client response time and increase consignments through pricing follow-up phone calls or emails, and liaising with departments and internal stakeholders.

RESPONSIBILITIES

• Monitor incoming enquiries and dispatch items to the relevant teams
• Provide support on pricing
• Liaise with specialists and monitor teams ‘queues
• Update the system to ensure data integrity
• Help with ad-hoc, monthly & yearly reports
• Follow-up on priced items through phone or emails
• Liaise with the client care team to ensure that enquires are escalated appropriately
• Present strategic solutions for future product developments and present them to developers, product & project managers
• Liaise with press and marketing teams to promote the product
• Take notes at department meetings
• Offer a thorough and excellent service to clients in line with corporate standards, acting as an ambassador for Sotheby’s
• Operate in line with corporate governance and compliance policies, practices and procedures

IDEAL EXPERIENCE & COMPETENCIES

• Educated to graduate standard, ideally with a BA or MA
• Computer literate along with advanced Microsoft Excel skills
• Superior client service skills
• Demonstrated ability to multi-task and prioritize
• Strong follow-up skills with attention to detail
• Pleasant client service-oriented attitude
• Excellent communication and interpersonal skills, including superior written and spoken communication.
• Ability to remain calm in stressful situations
• Be self-motivated and able to work effectively alone using own initiative, as well as part of a team
• Possess commercial awareness and business acumen, along with demonstrable numerical and analytical skills