Principal Account Manager

Bolt is hiring a Strategic Principal Account Manager to help manage our largest segment of merchants. Reporting to the Director of Account Management, this individual will be responsible for driving revenue growth across their portfolio and merchant retention through contract renewals. In addition, they will be responsible for training, driving merchant advocacy and beta participation. This cross-functional role will require excellent strategic planning, stakeholder management, and executive-level influence to ensure your merchants continue to get value from Bolt. 

Responsibilities:

• Manage our most complex accounts at Bolt, developing and executing custom account plans and strategies to retain the merchant and identify and execute on expansion opportunities. 
• Be a thought leader for your customers, proactively raising solutions and concerns before it becomes an escalation.
• Partner with internal teams (implementation, support, product, engineering, sales) to manage the overall success of the merchant.
• Influence internal and external cross-functional stakeholders, including executives, to achieve win-win solutions for Bolt and your merchants.
• Standard Account Manager responsibilities include conducting business reviews, monitoring merchant health, managing escalations, and achieving KPIs.
• Problem solve issues for your portfolio, whether that requires bringing in an SME or developing a workaround to find win-win solutions.
• Mentor junior members on the Account Management team

Requirements:

• At least 8+ years of relevant experience in account management, customer success or sales 
• Experience in eCommerce 
• Prior experience managing complex, strategic relationships at all levels of internal and external organizations with high visibility
• Comfort with technical concepts, including metrics, A/B testing, and technical backend architecture and integrations
• Ownership mentality; ability to manage projects end to end with little oversight
• Excellent communication skills - ability to tell stories with data and present to a non-technical audience
• Availability to travel up to 25%
• Availability to work Eastern or Central time is preferred

Estimated salary range for this role: $168,000 - $208,000 OTE