Principal Business Analyst

In 2001, we set out to revolutionize the prescribing process. Today, our industry-leading solutions do much more than that: Our network supports 2 million healthcare professionals, over 99% of the patient population, and billions of transactions. Our solutions offer simpler, trusted health intelligence sharing at critical points of care for better decisions-from streamlining prior authorizations to delivering comprehensive medication histories to facilitating direct messages between providers.

Our services are at the heart of the healthcare industry, serving doctors, nurses and pharmacists; health systems, independent practices and pharmacies; health plans, pharmacy benefit managers and electronic health record vendors.

We're a company full of smart, driven, genuine people all working together to make healthcare better for all. Join us.

What You're Like

Better care experiences. Improved outcomes. Reduced costs. These are what our customers care about. And you're ready to step into a key role as part of the solution, not just for our customers' benefit, but for healthcare at large.

What We're Like

Ours is a diverse team of leaders who execute business strategy. If we had to choose just one thing that we all have in common, it's curiosity. Curiosity drives our understanding of health IT as we translate exciting concepts into actionable build requirements. We know what it takes to get new products to market.

What the Work is Like

In Product Innovation, we are on a mission to innovate unmatched solutions for patients and the people that care for them during the moments that matter. This work punches above its weight. Its impact is nationwide. Through user-centered design philosophy and iterative innovation, we leverage open and trusted relationships with our partners to get at our customers' unmet needs.

Job Summary

The Principal Business Analyst performs a crucial role within the Product Management team to create and maintain a strategic relationship between the business partners and the Network, Technology and Operations team. The incumbent will become the subject matter expert for Surescripts products.

The Principal Business Analyst works with members of the product innovation team, Surescripts business leaders, and Surescripts customers to discover, define and communicate business processes and workflow, and develop business requirements for new and existing products. The incumbent leads elaboration of business ideas in support of business and product prioritization processes to assure effective translation to architectural, system analyst and other technical staff. The incumbent provides oversight as the product moves through the development process, pilots, early adopters, and general availability. The Principal Business Analyst works closely with the systems analysts, engineering team and QA teams to represent the voice of the business in the definition of detailed requirements for new products and enhancements.

Responsibilities

• Lead work with internal and external representatives to document the following, for new products and product enhancements.
  
  • Business Workflow and Process Diagrams
  • Business Use Cases (High-level product business requirements)
  • Business Requirements
  • Other business documents as required
• Leverage best practices in user-centered design to ensure requirements meet the needs of end users in Surescripts products.
• Demonstrate expertise in products adjacent or related to the assigned product(s).
• Provide guidance and influence over team members and project team members from both business and IT organizations.
• Collaborate with project/team manager to share knowledge and findings, including communication of progress, milestones, challenges against plan, and escalation of issues.
• Present and lead review discussions of the above documents; finalize documents for walkthrough and communication to the development teams
• Work with systems analysts to help create detailed business requirements and technical system requirements.
• Consult with product analysts to identify design considerations as well as business issues or enhancements requiring further product development.
• Identify data analysis requirements as inputs to the definition of business requirements.
• Provide oversight to development ensuring development goals and timelines are met, and escalate project and business management as needed.
• Create requirements for complex reporting solutions to meet business needs while working with business partners as well as other external/technology partners
• Provide product direction and support internally and externally
• Ability to comprehend the core standard and other relevant standard impacting the product(s) to provide guidance to development as well as aid in internal documentation
• Participate in product rollout, pilots and beta testing and business participant workshops
• Lead user acceptance testing of the completed product and track defined requirements.
• Provide guidance and mentoring to junior business analysts
• Provide input into enhancing business analysis processes and deliverables

Qualifications
Basic Requirements:

• Bachelor's degree or equivalent experience
• 8+ years of experience in related, progressive roles
• 5+ years of experience as a business analyst, system analyst or quality analyst; or experience in a position where understanding health care business requirements and product is key
• 5+ years of training or experience in creating use cases, business modeling and business requirements
• 5+ years of experience in driving projects independently

Preferred Qualifications:

• Bachelor's degree in technology field
• Change management experience
• Experience in B2B / e-commerce transaction processing
• Experience in industry standards such as NCPDP, X12, HL7, FHIR
• Technical support; QA or systems analyst experience
• Training or experience with software development life cycle processes, including Agile development

Surescripts embraces flexibility through its hybrid work model where most positions are eligible to work a mix of days in the office and from home. For eligible positions, our hybrid model provides employees with scheduling options. In general, employees may work either 2 days a week in the office and 3 days from home or 8 days a month in the office and the remaining workdays from home.

Why Wait? Apply Now

We're a midsize company. This means you're not just another employee ID number. Here, you can build real relationships and feel supported by truly awesome people with diverse backgrounds and talents in an innovative and collaborative work culture. We strive to create an environment where you can be yourself, share your ideas and work your way. We offer opportunities for learning, development and growth, as well as competitive compensation and benefits, plus flexible working arrangements. Click here to learn more about our benefits and working at Surescripts.

Physical and Mental Requirements

While performing duties of this job, an employee may be required to perform any, or all of the following: attend meetings in and out of the office, travel (sometimes extensively), communicate effectively (both orally and in writing), and be able to effectively use computers and other electronic and standard office equipment with, or without, a reasonable accommodation. Additionally, this job requires certain mental demands, including the ability to use judgement, withstand moderate amounts of stress and maintain attention to detail with, or without, a reasonable accommodation.

Work Environment:

• Some travel may be required

Surescripts is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, disability, medical condition, marital status, pregnancy, genetic information, gender, sexual orientation, parental status, gender identity, gender expression, veteran status, or any other status protected under federal, state, or local law.

A requirement of this position is that you must be vaccinated against COVID-19 in order to perform your essential job functions. Surescripts will consider accommodation requests as required by law for individuals unable to be vaccinated because of a medical condition or a sincerely held religious belief.

A Day in the Life

See what it's like to work at the nation's most trusted health information network.