Principal - Business Operations Administration

The Principal, Business Operations Administration leads the delivery of critical support and non-IT infrastructure services to ensure an effective, efficient and stable business platform upon which Control Risks' many business areas are executed. The mission of the function is to help maximize the client-facing time of Control Risks' practitioners by improving and removing friction presented by other critical business processes.

The role includes oversight of regional internal project management; real estate and workspace management; procurement management; compliance; logistics, planning and internal event management; travel management; onboarding; support to executives; management of shared resource groups and provision of non-financial business data. The role is focused on North America, although has regional dimensions - ensuring effective operation of some of these services across the Americas - and will be delivered through both directly accountable resources as well as the coordination of related resource groups. The Principal, Business Operations will play a crucial role in the rapid and scalable growth of Control Risks' business in the Americas.

Role tasks and responsibilities:

General management and regional project management

• Direct line manager of Lead Office Manager, who manages a team of three Office Managers across the United States
• Business Operations and Administration representative on regional operations committee
• Regional change or large internal project management (e.g. implementation of workspace booking system; transition to "future of work" etc.)

Real estate and workspace management

• Oversee maintenance of office environments
• Manage office inventories
• Coordinate IT/workstation equipment
• Project manage office moves

Procurement management

• Contractor and vendor onboarding
• Management of purchase orders
• Manage procurement of shared services
• Application of procurement policies

Oversight of compliance management

• Oversight of subcontractor and vendor screening
• Maintenance of third party risk management platform
• Support response to audits
• Manage HSE compliance

Logistics, planning and internal event management

• Coordination of locations and resources for regional internal events
• Logistics for training courses

Travel management

• Principal owner of relationship with travel management providers
• User group maintenance
• Travel data steward

Onboarding

• Help project manage a seamless end-to-end Joiners, Movers and Leavers experience
• Manage equipment pipeline
• Coordination of basic onboarding/first 60 days
• Basic systems tutorial and support

Support to executives

• Recruitment and management of Executive Assistants and Office Managers
• Coordination of Executive Assistant and Office Manager resources to maximize productivity

Management of shared resource groups

• Resource management
• Training program schedule
• Onboarding and issues escalation

Provision of non-financial data

• T&E compliance
• Travel providers/patterns
• Office infrastructure/resource usage

Requirements

Knowledge and experience:

• Thorough knowledge of Professional Services Firm (PSF) business processes and systems (Microsoft D365, etc.) built up over at least 7 years of experience working in PSF or services sector.
• Proven ability to lead and influence across a wide range of internal and client stakeholders
• Outstanding communications skills
• Performance and customer service-driven, with a rigorous and accountable approach
• Drive, energy and personality to galvanize activity in support of the business
• Self-motivated with a passion to see Control Risks achieve growth and scale

Qualifications and specialist skills:

• Highly proficient user of Microsoft business tools (Microsoft D365, MS Word, Excel etc.)

Behaviors

• All employees are expected to display behaviors reflective of our company values: Integrity and Ethics, Collaboration and Teamwork, Commitment to People and Professionalism and Excellence.

Benefits

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
• Medical Benefits, Prescription Benefits, FSA, Dental Benefits, Vision Benefits, Life and AD&D, Voluntary Life and AD&D, Disability Benefits, Voluntary Benefits, 401 (K) Retirement, Nationwide Pet Insurance, Employee Assistance Program.
• As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.