Principal Communication Designer

See yourself at Twilio

Join the team as Twilio’s next Principal Communication Designer and play a pivotal role in shaping how we communicate our vision products and innovations to key stakeholders.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco we have presence throughout South America Europe Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio we support diversity equity & inclusion wherever we do business.

About the job

This position is needed to elevate our executive communications by transforming complex product strategies and technology architectures into clear impactful visuals. As the Principal Communication Designer you’ll craft presentations and visual stories that resonate with investors customers employees and partners strengthening our brand and supporting key strategic initiatives. Through creative storytelling you’ll play a crucial role in shaping our transformation narrative and driving alignment across the company’s most important audiences.

Responsibilities

In this role you’ll:

• Develop and execute visual strategies that clearly convey complex ideas to a range of audiences including investors customers employees and partners.

• Collaborate closely with executives and product strategists to translate key messages product architectures and technology strategies into compelling presentations visuals and communication materials.

• Lead and mentor junior designers by setting high standards for design quality consistency and brand alignment fostering a culture of creativity and excellence.

• Drive impactful storytelling initiatives that strengthen and evolve our brand narrative helping shape and communicate our transformation to key audiences.

• Manage multiple high-priority projects independently ensuring timely delivery and effective execution of visual assets across a range of channels.

• Identify and implement innovative design solutions that enhance visual storytelling incorporate data visualization effectively and keep our communication style fresh and engaging.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Bachelor’s degree in Graphic Design Communication Design Visual Arts Marketing or a related field is required.

• 10+ years of experience in communication design visual storytelling or graphic design with a minimum of 3 years in a senior or principal role.

• Demonstrated experience working directly with executive or senior leadership teams to develop strategic presentations and communication materials.

• Proven track record of managing complex high-stakes design projects independently and delivering impactful visual content.

• Design Software Proficiency:  Advanced skills in Figma and Adobe Creative Suite Presentation Tools: Expertise in PowerPoint Keynote and Google Slides for high-quality polished presentations.

• Data Visualization: Ability to simplify and visualize complex data to make information clear and engaging.

• Strategic Communication: Skilled in aligning design solutions with business and executive goals translating ideas into clear persuasive visuals.

• Collaboration: Exceptional interpersonal skills with experience partnering with C-level executives and cross-functional teams.

• Leadership and Mentorship: Demonstrated ability to mentor junior designers provide constructive feedback and foster a collaborative high-performing team culture.

• Adaptability: Flexibility to adjust priorities and designs based on evolving needs and feedback from stakeholders.

• Detail-Oriented: High attention to detail in all design aspects ensuring brand consistency and visual polish.

• Problem-Solving: Proactive with a strong ability to anticipate challenges and find creative solutions.

• Time Management: Exceptional organizational skills with the ability to manage multiple projects under tight deadlines.

Desired:

• Master’s degree or advanced coursework in Design Communication or Business is a plus.

• Any specialized training in data visualization storytelling or digital media is an advantage.

• Additional Tools: Familiarity with tools like Sketch or video editing/motion graphics software is a plus.

• Project Management: Experience with project management tools such as Airtable is preferred.

Location

This role will be remote but is not eligible to be hired in San Francisco CA Oakland CA San Jose CA or the surrounding areas.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role approximately 10% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

There are many benefits to working at Twilio including in addition to competitive pay things like generous time-off ample parental and wellness leave healthcare a retirement savings program and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems take initiative pitch in when needed and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So if you're ready to unleash your full potential do your best work and be the best version of yourself apply now!

If this role isn't what you're looking for please consider other open positions .

*Please note this role is open to candidates outside of Colorado California New YorkWashington and Washington D.C. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado or Washington D.C.: $14900-$186000.

• Based in New York Washington State or California (outside of the San Francisco Bay area): $158000-197000.

• Based in the San Francisco Bay area California: $175000-$219000.

• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance 401(k) retirement account paid sick time paid personal time off paid parental leave.

The successful candidate’s starting salary will be determined based on permissible non-discriminatory factors such as skills experience and geographic location within the state.

Applications for this role are intended to be accepted until 12/1/24 but may change based on business needs.